Key responsibilities:
- Lead customer quality activities, including RMAs, field failures, and customer escalations.
- Drive root cause analysis (RCA), failure analysis (FA), and corrective and preventive actions (CAPA).
- Manage customer complaints using structured problem-solving methodologies such as 8D, FMEA, and 5-Why.
- Coordinate containment actions, risk assessments, and corrective measures to prevent recurrence.
- Analyze quality and reliability data to identify trends and improvement opportunities.
- Collaborate with Design, Manufacturing, Reliability, Service, and Supplier Quality teams to improve product quality.
- Support customer audits, technical reviews, and quality performance reporting.
Key Responsibilities- Lead customer quality activities, including RMAs, field failures, and customer escalations.
- Drive root cause analysis (RCA), failure analysis (FA), and corrective and preventive actions (CAPA).
- Manage customer complaints using structured problem-solving methodologies such as 8D, FMEA, and 5-Why.
- Coordinate containment actions, risk assessments, and corrective measures to prevent recurrence.
- Analyze quality and reliability data to identify trends and improvement opportunities.
- Collaborate with Design, Manufacturing, Reliability, Service, and Supplier Quality teams to improve product quality.
- Support customer audits, technical reviews, and quality performance reporting.
Minimum Qualifications- Bachelor's or Master's degree in Electrical Engineering, or a related field.
- 3+ years of experience in Service Quality, Customer Quality, Reliability, Quality Assurance, or Failure Analysis.
- Strong knowledge of RCA, CAPA, and quality management systems.
- Experience managing customer escalations, RMA processes, and field failure investigations.
- Knowledge of power electronics products and manufacturing processes.
- Excellent analytical, communication, and cross-functional leadership skills.
Preferred Qualifications• Experience with server power supplies, DC/DC converters, BBUs, rectifiers, or data center power systems.
• Familiarity with reliability testing, supplier quality management, and manufacturing quality systems.
• Experience supporting global customers in cloud, AI, and enterprise infrastructure markets.
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