Job DescriptionAre you passionate about resolving high-severity hardware and network issues on a global scale?Do you want to drive operational excellence on one of the world's largest distributed platforms?Join our teamOur Network Infrastructure organization is responsible for Akamai's Edge Platform. It is one of the world's largest distributed platforms, consisting of over 250,000+ servers across 137 countries. This platform handles a significant portion of the world's Internet traffic. Our Server Tech Services team works on hardware and network issues across Akamai's infrastructure.
Partner with the bestAs a Senior Server Tech Services Engineer, you will serve as a key technical leader. You will resolve high-severity hardware and network issues across Akamai's infrastructure. In this role, you will lead complex technical escalations, mentor junior engineers, and drive operational excellence. You will ensure optimal performance of Akamai's Content Delivery Network and Internet Security products.
As a Senior Server Tech Services Engineer, you will be responsible for:
- Reporting and working closely with the cSTS team lead during critical maintenance projects
- Collaborating with Network Infrastructure and Site Reliability Engineering teams to assess issues and initiate swift workflows
- Diagnosing high-level hardware and network issues across the global infrastructure
- Facilitating server repairs by working with ISP and Field Engineers
- Coordinating the return of Akamai equipment back to the warehouse or vendors
- Monitoring hardware failure patterns and proactively reporting trends to Hardware Engineering and vendors
Do what you loveTo be successful in this role you will:
- Have 8 years of relevant experience and a Bachelor's degree in technology, a related field, or equivalent professional experience
- Have experience with fault diagnosis in network and server hardware technologies like drives, RAM, motherboards, and RAID
- Possess expert knowledge of Layer 1 and Layer 2 troubleshooting, OSI Model, and Unix/Linux CLI
- Have experience with data center technologies and infrastructure environment management
- Demonstrate solid analytical skills to systematically gather information and resolve complex technical issues
- Be knowledgeable in maintaining solid working relationships with internal teams, third-party service providers, and external vendors
CompensationAkamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $96,400 - $173,600/year; a candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.
