Job Description SummaryResponsible for leading, planning, organizing, facilitating, and continuously improving Agile practices across multiple product teams or complex programs within the solution delivery lifecycle. This role emphasizes coaching, cross-team coordination, and stakeholder influence to enhance delivery excellence. The Senior Scrum Master partners closely with Product Owners, Product Managers, Directors, and senior stakeholders to drive alignment, execution excellence, and delivery of enterprise technology solutions.
This role acts as a servant leader, coach, and change agent by fostering high-performing teams, advancing Agile maturity, and influencing organizational agility. Typically supports highly complex products with broad enterprise impact, while coordinating across multiple teams, functions, and dependencies.
Primary Job Responsibilities- Coach teams to achieve higher levels of Agile maturity, predictability, and performance.
- Champion team self-organization, accountability, and psychological safety.
- Lead and coordinate cross-team dependencies, risks, and delivery planning.
- Facilitate and/or coach Agile ceremonies.
- Serve as a mentor to Scrum Masters and Agile practitioners.
- Partner with Product and Technology leadership to align roadmaps, priorities, and release strategies.
- Drive Agile transformation initiatives and promote Agile adoption across the department.
- Support large-scale planning efforts (Quarterly Planning, roadmap alignment, release coordination)
- Build strong relationships with stakeholders at all levels.
- Influence decision-making through data, Agile best practices, and delivery insights.
- Conduct regular health assessments and implement action plans.
- Proactively identify, escalate, and remove impediments across the value stream.
- Recommend and implement process improvements at team and program levels.
- Provide thought leadership on Agile frameworks, practices, and scaling approaches.
- Facilitate learning opportunities, communities of practice, and knowledge-sharing sessions.
- Introduce and refine working agreements, Definition of Done, and Agile best practices.
- Analyze team metrics to inform improvements and decision-making.
- Lead complex workshops (story mapping, product inception, release planning).
- Manage risks across teams and programs.
- Optimize usage of Agile tools (Azure DevOps, Lucid, etc.).
- Perform other duties as assigned.
Career Level (P5)Organizational Impact:- Owns and develops strategic and operational goals for area of expertise.
- Focuses on operational plans with short- to mid-term impact on the organization (e.g., 1- 2 years).
- Directs activities that have significant impact on the achievement of results for the area
- Recommends and implements new products, processes, policies, standards or operating plans in support of area's strategy and operations.
Leadership & Talent Management:- Frequently responsible for providing guidance, coaching and training to other employees across the organization within area of expertise.
- Typically, responsible for managing large, complex project initiatives of strategic importance to the company, involving large cross-functional teams.
Knowledge & Experience:- Requires mastery level knowledge of level area typically obtained through advanced education combined with experience.
- May have deep knowledge of project and program management.
- Minimum high school diploma or equivalent (GED) required.
- Typically requires a university degree or equivalent experience and minimum 8-10 years of prior relevant experience.
Required Skills- Proven ability to lead multiple teams or complex programs with measurable business outcomes.
- Exceptional coaching and mentoring skills with demonstrated impact on team and organizational performance.
- Exceptional communication, facilitation, and stakeholder management skills at all organizational levels.
- Ability to influence without authority and drive alignment across diverse groups.
- Adept in conflict resolution, negotiation, and change management.
- Highly organized, strategic, and outcome-driven.
Required Licensing, Registration and/or Certifications- CSP-SM (Certified Scrum Professional® - ScrumMaster) or equivalent required.
- Advanced Agile certifications (e.g., SAFe SPC, PMI-ACP, ICP-ACC/ICP-ENT) are strongly preferred.
Physical Requirements 
