Job Description:
The Senior SAP Integration & Business Process Architect serves as the primary functional and solution-design expert for customer, vendor, warehouse, transportation, and ecommerce integrations across Zep's SAP landscape. This role partners closely with business leaders, customers, third-party logistics providers, and technical teams to design scalable solutions that support business growth while maintaining operational efficiency.
The position combines deep SAP expertise with strong business process knowledge to evaluate requirements, identify impacts across connected systems, and guide the successful implementation of integration and process improvement initiatives. The ideal candidate acts as a trusted advisor and thought partner who can bridge the gap between business objectives and technical execution.
Key Responsibilities
Solution Architecture & Business Partnership
- Partner with Sales, Customer Service, Supply Chain, Finance, Distribution, Operations, and IT stakeholders to understand business requirements and recommend solutions.
- Serve as a trusted advisor on customer onboarding, integration strategies, and process improvements.
- Translate business requirements into functional and technical solution designs.
- Assess operational, financial, and customer impacts of proposed system changes.
Integration Leadership
- Lead design efforts for customer, supplier, ecommerce, transportation, warehouse, and third-party system integrations.
- Define requirements for EDI, API, file-based, and other integration methods.
- Collaborate with technical integration teams and EDI specialists to implement solutions.
- Ensure integrations align with business processes, architecture standards, and support models.
SAP Functional Expertise
- Serve as the subject matter expert for SAP Order-to-Cash processes, including Customer Master, Pricing, Sales Orders, Deliveries, Billing, and related integrations.
- Support logistics and supply chain processes involving warehousing, transportation, and fulfillment.
- Analyze and resolve complex business process issues impacting operations.
- Identify opportunities for automation and process optimization.
Project Leadership
- Lead integration workstreams for strategic business initiatives, customer onboarding projects, acquisitions, and technology upgrades.
- Coordinate requirements gathering, testing, deployment planning, and post-go-live support.
- Collaborate with internal teams, vendors, customers, and business partners to ensure successful project delivery.
Governance & Knowledge Management
- Establish and maintain integration standards and documentation.
- Preserve organizational knowledge regarding integration designs, business processes, and system capabilities.
- Mentor analysts and support personnel to build organizational capability and reduce key-person dependencies.
- Contribute to SAP and integration roadmap planning.
Experience & Qualifications
Required
- 10+ years of SAP experience with emphasis on Order-to-Cash and Supply Chain processes.
- Strong functional expertise in SAP SD and related integrations.
- Experience designing and supporting EDI, customer, supplier, warehouse, and transportation integrations.
- Proven ability to lead requirements gathering, solution design, testing, and implementation activities.
- Strong analytical and problem-solving skills.
- Exceptional communication and stakeholder management abilities.
- Experience working directly with customers, vendors, and third-party logistics providers.
Preferred
- Experience in manufacturing, distribution, or chemical industry environments.
- Knowledge of EDI standards and trading partner onboarding processes.
- Experience with SAP upgrades, acquisitions, and business transformation initiatives.
- Familiarity with integration platforms, APIs, middleware solutions, and cloud integration technologies.
- Experience supporting Amazon, retail, distributor, and ecommerce integration models.
Thank you for your interest and consideration in a career with Zep!
www.zep.com
