Job Summary
The Senior Salesforce Technical Lead is responsible for architecting, designing, developing, implementing, and maintaining high-quality Salesforce solutions that align with business requirements. The role requires extensive experience across the Salesforce ecosystem, including Sales Cloud, Service Cloud, Salesforce Service Cloud Voice, and Amazon Connect. The technical lead will oversee end-to-end Salesforce solution delivery, develop custom applications and integrations, manage platform security and automation, and ensure system stability, performance, and data quality. The position also involves leading and mentoring development teams, conducting code reviews, managing technical scope and releases, collaborating with business stakeholders, and establishing development best practices. Experience with Salesforce AI tools and Databricks is also required to support workflow automation, operational efficiency, and data-related initiatives.
Key Responsibilities
• Architect, design, develop, test, debug, and deploy custom Salesforce applications and solutions to meet business requirements.
• Extend Salesforce capabilities through custom applications, interfaces, and integrations with enterprise systems.
• Develop custom solutions using Salesforce development technologies, including Apex, Visualforce, and Lightning Web Components (LWC).
• Design and implement Salesforce solutions across relevant products, including Sales Cloud and Service Cloud.
• Lead technical delivery of Salesforce implementations, including custom development, integrations, technical scope management, and stakeholder expectation management.
• Design, develop, and maintain solutions within the Salesforce Service Cloud Voice and Amazon Connect ecosystem, covering application, telephony, routing, AI, and DevOps layers.
• Configure and manage user roles, profiles, permissions, security settings, access levels, sharing rules, flows, validation rules, and declarative automation.
• Leverage Salesforce AI tools to automate administrative workflows and improve operational efficiency.
• Translate business requirements into well-architected Salesforce solutions that align with business processes and platform capabilities.
• Develop and maintain complex Salesforce data models, including custom objects, junction objects, relationships, and other data model components.
• Perform data migration and maintain data quality using standard Salesforce data tools.
• Integrate Salesforce with other enterprise systems and support the development of custom interfaces.
• Work with Databricks to support data-related requirements and integration initiatives.
• Collaborate with stakeholders to gather requirements, define project scope, prioritize backlogs, and ensure successful solution implementation.
• Provide detailed level-of-effort estimates for proposed solutions and communicate feasibility, benefits, risks, and functionality considerations.
• Lead and manage end-to-end Salesforce projects, including technical planning, development, testing, deployment, and maintenance.
• Manage Salesforce application deployments and release processes across sandbox, production, and integrated environments.
• Conduct code reviews to ensure adherence to coding standards, quality requirements, and appropriate design patterns.
• Establish and maintain technical documentation, including design specifications, deployment guides, system support guides, and technical documentation.
• Research and resolve technical issues while maintaining platform stability, performance, security, and system integrity.
• Lead, mentor, and supervise Salesforce developers, providing technical guidance and promoting development best practices.
• Collaborate with cross-functional teams to ensure effective communication, delivery coordination, and alignment with business objectives.
• Stay current with Salesforce releases, platform features, and emerging technologies, recommending adoption where they provide business value.
• Provide technical expertise and guidance to business stakeholders to support the effective use and continuous optimization of Salesforce solutions.
Required Qualifications
• 10-12+ years of experience in the Salesforce ecosystem, including Salesforce development and integrations with multiple enterprise systems.
• 8-10+ years of experience as a Salesforce Developer, including experience with Salesforce products such as Sales Cloud and Service Cloud.
• 5+ years of experience as a Salesforce Technical Lead.
• 5+ years of experience with Salesforce Service Cloud Voice and Amazon Connect, covering application, telephony, routing, AI, and DevOps layers.
• Strong proficiency in Apex, Visualforce, Lightning Web Components, and the Salesforce development toolkit.
• Strong understanding of Salesforce architecture, services, platform capabilities, and security models.
• Experience integrating Salesforce with other enterprise applications and systems.
• Experience with Salesforce Service Cloud Voice and Amazon Connect ecosystem components.
• Experience with Databricks.
• Strong understanding of Salesforce data modeling, including custom objects, junction objects, relationships, and data management.
• Experience with Agile development methodologies and project management tools such as Jira.
• Experience designing and implementing complex data models and custom Salesforce applications.
• Experience with data migration, data quality management, and Salesforce security configuration.
• Experience leading, mentoring, and supervising development teams.
• Excellent analytical, problem-solving, communication, and stakeholder management skills.
• Ability to manage technical scope, evaluate solution feasibility, estimate development effort, and communicate technical risks.
• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
Preferred Qualifications
• Experience leveraging Salesforce AI capabilities to automate workflows and improve operational efficiency.
• Experience with Salesforce architecture and advanced integration patterns.
• Experience establishing Salesforce development standards, reusable design patterns, and technical governance practices.
Certifications
• Salesforce Certified Platform Developer I.
• Salesforce Certified Platform Developer II.
• Salesforce Certified Sales Cloud Consultant or equivalent Sales Cloud certification.
• Salesforce Certified Service Cloud Consultant or equivalent Service Cloud certification.
• Relevant Salesforce Architect certifications.
