Position SummaryTipalti's Senior Revenue Operations Manager will act as a strategic business partner to our Customer Success and Customer Onboarding leadership - driving analysis, process design, and systems strategy across the post-sale customer lifecycle. This is a hands-on role where this person will work directly alongside leadership and front-line teams to shape strategy and see it through to execution.
The ideal candidate will champion an AI-first mindset, using advanced AI platforms to streamline workflows and generate insights faster, and will excel at aggregating data from activities, operational processes, and customer performance into a unified narrative that drives cross-functional collaboration and guides executive decisions.
In this role, you will be responsible for:- Strategic Business Partnership: Act as a trusted advisor and thought partner to CS and Onboarding leadership, working alongside them to translate data into insights and actions.
- Health, Renewal & Lifecycle Analytics: Bring rigor to how the business measures customer health, renewal/expansion risk, and lifecycle performance (NDR, churn, CSAT/NPS, onboarding cycle time), surfacing trends and recommendations that inform leadership decisions.
- Front-line Support: Work directly with customer-facing teams and managers day-to-day - advising on best practices, troubleshooting tool and process issues in real time, and keeping them current on changes to pricing, deal structuring, and internal workflows.
- Process & Workflow Strategy: Roll up your sleeves alongside key stakeholders to identify, design, and roll out improvements to customer lifecycle processes - onboarding, renewal/escalation, compliance, service delivery.
- Systems Strategy & Automation: Bring strong working knowledge of Gainsight, Workato, ZenDesk, Salesforce, DealHub CPQ and Zapier (or comparable tools) to identify where automation and better data flow can reduce manual work, partnering with Systems teams to scope and prioritize the build.
- AI & Automation Proficiency: Bring practical experience creating AI agents, prompts, or advanced workflows using Claude, Glean, or similar enterprise AI solutions, and align operational plans with the organization's evolving AI roadmap to cultivate an "AI-first" culture throughout the team.
- Ad Hoc RevOps Projects: Support broader Revenue Operations initiatives, project execution, and capacity/forecasting models (e.g., staffing ratios, book-of-business and case-volume sizing) as the function scales.
About you - 8+ years of related experience with at least 5+ years in Revenue Operations, Sales Operations, or Business Operations, ideally with exposure to both Customer Success motions and Onboarding-adjacent functions - comfortable operating across functions with different rhythms and stakeholders
- Strong data fluency - comfortable in SQL, Excel/Sheets modeling, and BI tools, with the ability to turn raw data into a clear, actionable narrative for leadership
- Hands-on experience with Gainsight, Salesforce, Workato, Glean and Zapier (or comparable CS/RevOps and automation tools) - comfortable working directly in these systems, while also knowing when to loop in Systems teams for deeper builds
- Track record of being a true strategic partner to functional leaders - confident enough to challenge assumptions with data, diplomatically, and comfortable presenting to senior leadership
- Strong stakeholder management skills across CS, Onboarding, Sales, Product, and Finance
- Comfortable with ambiguity and building frameworks from scratch, with a bias toward action - prototypes and iterates rather than waiting for the "perfect" model
- SaaS/subscription business experience and a track record scaling a function through growth stages preferred
Our benefits package includes:- Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
- Competitive salary and equity
- Matching RRSP
- Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
- Maternity, Paternity and Fertility Treatment benefits
- 15 days of PTO
- Subsidized lunch on office days
- Fresh fruit, snacks & drinks in office
- Phone/internet allowance
- Regular company-wide social events
- Multiple ERG groups celebrating our diversity and creating an inclusive culture
Base Salary Range: $104,000 - $130,000 CAD annually.
Bonus: Target bonus is $12.5% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.
Expected Total Compensation: $117,000 - $145,250 CAD annually (includes base salary plus target bonus/commission).
The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.
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