Your Opportunity:Are you an operator who thrives at the intersection of strategy, systems, and cross-functional execution? Sitting within our Finance organization and reporting directly to our Senior Director, Revenue Operations, the Senior Revenue Operations Manager - O2C will own the execution of our Order-to-Cash (O2C) roadmap and drive continuous process and system improvements.
As our buying programs and consumption-based offerings evolve, you will play a pivotal role in balancing commercial flexibility with operational simplicity. You will assess business impact, design creative solutions, and discern between one-off exceptions and strategic changes that can scale systematically. If you bring an ownership mindset, a sense of urgency, and empathy for both internal teams and customers, this role offers an incredible platform to shape how we grow.
What You'll Do:- Drive the O2C Roadmap: Co-own and prioritize the Order-to-Cash roadmap based on core business needs and customer impact.
- Deliver System Capabilities: Translate business requirements into technical specs-for everything from minor enhancements to major platform capabilities-and partner closely with Engineering and QA teams to bring them to life.
- Lead Quality & Adoption: Review test plans, validate results, and coordinate cross-functional User Acceptance Testing (UAT) to ensure smooth launches.
- Design Scalable Operations: Partner across the organization to design, document, and continuously improve key operational procedures.
- Guide Major Initiatives: Establish robust processes for large-scale, cross-functional launches, including new product SKUs and updated buying programs.
- Balance Growth & Simplicity: Help stakeholders navigate customization trade-offs, creating innovative middle grounds that drive revenue without burdening systems.
- Solve Complex Data Anomalies: Dive deep into billing and usage data to investigate discrepancies, troubleshoot edge cases, and maintain high data integrity.
This Role Requires:- Industry Experience: 6 to 8+ years of hands-on experience in Finance, Business, Billing, or Revenue Operations within high-growth, consumption-based B2B SaaS environments.
- Project Leadership: Demonstrated success leading complex, cross-functional initiatives from conception to delivery.
- Communication Skills: Exceptional written and verbal communication skills, with a proven ability to translate complex operational concepts for diverse audiences.
- Analytical Mindset: Highly detail-oriented, comfortable with numbers, and structured in problem-solving.
Bonus Points:- Hands-on experience writing SQL queries.
- Familiarity with Snowflake or similar cloud data warehouse environments.
Please note that visa sponsorship is not available for this position.
#LI-KM #LI-remote
The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant's skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees.
Estimated Base Pay Range
$1-$2 USD
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
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