Following the creation of our Canadian entity, we9re hiring a
Senior Renewals Specialist in Toronto. This new role offers the opportunity to join us as we build our local presence, combining the reach of an established global software business with the chance to make a visible contribution in a growing market.
About the roleYou9ll take ownership of a defined portfolio of customer renewals, managing the full process from early engagement through negotiation and close. Working closely with Sales and Customer Success, you9ll help customers understand the value of their investment, address risks early, and identify opportunities for growth through the renewal process.
This is a senior individual contributor role with direct responsibility for protecting and growing recurring revenue. You9ll bring commercial judgement, strong customer relationships, and a proactive approach to achieving renewal targets.
What you9ll do- Own and execute end-to-end software contract renewals, securing timely agreements and protecting contract value.
- Build relationships with key customer stakeholders, including end users, internal champions, procurement teams, and decision makers.
- Identify customers at risk of cancellation or reduced spend, and coordinate action plans to improve renewal outcomes.
- Lead value-based conversations and negotiations around pricing, contract terms, licensing options, and customer needs.
- Identify opportunities for contract expansion, product migration, and licensing changes within the renewal process.
- Partner with Sales, Customer Success, Support, Finance, and Product to resolve issues and deliver a positive customer experience.
- Maintain accurate CRM records, a well-managed renewal pipeline, and reliable revenue forecasts.
- Develop your knowledge of Minitab9s products, customers, industries, and competitive landscape.
What you9ll bring- At least three years9 experience in renewals, account management, customer success, or another quota-carrying customer-facing role within B2B SaaS or enterprise software.
- Demonstrated ownership of renewals, with evidence of protecting revenue, preventing reductions in customer spend, and achieving timely renewals.
- A strong understanding of subscription contracts, software licensing, pricing, and customer-focused negotiation.
- Confidence leading commercial conversations with multiple stakeholders and coordinating colleagues across teams.
- Strong organisation, forecasting, and CRM discipline.
- Familiarity with business intelligence or statistical analytics platforms.
- Clear written and spoken English.
- A bachelor9s degree in Business, Marketing, Communications, or a related field, or equivalent work experience.
Why join us?You9ll have the opportunity to make your mark as Minitab grows its Canadian presence, take ownership of meaningful customer relationships, and work with colleagues across Sales and Customer Success. We value curiosity, accountability, collaboration, and continuous learning-and give you opportunities to put those qualities into practice.
Ready to help shape our next chapter in Canada? Apply today.
