8+ years of IT project management experience, particularly with CRM implementations (Creatio, Salesforce, Microsoft Dynamics, etc.)
Proven ability to manage multiple fixed-budget projects simultaneously, ensuring accountability for margin and timeline
Technical proficiency to understand integration designs and assess risks in data migration
Fluency in both French and English
Strong presentation skills for engaging with steering committees and executives
Familiarity with Jira, Confluence, and Microsoft 365
Bachelor's degree in engineering, computer science, business, or equivalent experience
Responsibilities
Take over signed contracts from Sales and manage the handoff to delivery
Develop comprehensive project, release, staffing, and communication plans
Lead project delivery using Agile/Scrum methodologies in Jira
Monitor hours against the SOW budget and proactively manage budget risks
Maintain a live RAID log and negotiate project needs with clients and vendors
Plan for go-live and post-launch support, ensuring formal project closure
Publish weekly status and bi-weekly invoicing reports for Finance
Manage escalations and provide regular feedback to team members
Benefits
Paid time off
Medical and dental insurance
Flexible working hours
Hybrid work environment
Tuition reimbursement
Diverse and inclusive company culture
Full Job Description
Senior Project Manager - Financial Services Digital Transformation
Senior Project Manager, Financial Services Digital Transformation
The role You'll lead several client engagements at once and own their scope, budget, schedule and quality. Clients, from executive sponsors to marketing and IT leads, will rely on you as their main contact. As a senior PM, you'll also step in on off-track projects, support portfolio governance and coach other PMs. You'll report to the Head of PMO.
What you'll do
Take over signed contracts from Sales and run the handoff to delivery
Build the project plan, release plan, staffing and communication plan, and walk clients through their fixed-price or T&M budget at kickoff
Run delivery in Jira using Agile/Scrum
Track hours against the SOW budget weekly, keep a forecast to complete, and raise budget risks before they become overruns
Maintain a live RAID log and negotiate with clients and vendors for the time, resources or decisions the project needs
Plan go-live and post-launch support, then close projects formally with sign-off, final billing and a lessons-learned session
Publish weekly status reports and the bi-weekly invoicing report for Finance
Own escalations, handle difficult client conversations, and give team members regular feedback
What you bring
8+ years of IT project management, including CRM implementations (Creatio, Salesforce, Microsoft Dynamics or similar)
Experience running several fixed-budget client projects at once, with accountability for margin and timeline
Enough technical depth to follow an integration design, challenge an estimate and spot a risky data migration
Fluent French and English
Strong presentation skills for steering committees and executives
Working knowledge of Jira, Confluence and Microsoft 365
Bachelor's degree in engineering, computer science or business, or equivalent experience
Nice to have
Experience with banks, credit unions or other financial institutions
Agile/Scrum certification (PSM, CSM, DASM or PMI-ACP)
Creatio experience or certification
Familiarity with Symitar, Fiserv, MeridianLink or another core banking or lending platform
What we offer Paid time off, medical and dental insurance, flexible hours, hybrid work, tuition reimbursement, and a diverse, inclusive culture.
