Role Overview:As a Senior IT Virtual Assistant Technologist, you will work directly with Global Manufacturing Tenants to deliver high-quality, secure, and scalable solutions that meet business needs and align with IT strategy. This role involves collaboration with other IT Technologist stakeholders and vendors to plan, execute, and support Virtual Assistant initiatives.
Key Responsibilities:- Evaluate, design, develop, and modify Middleware (AWS and Hyperautomation) and Front-End (Web Chat/Widget) applications.
- Develop system design documentation, perform coding, and test/debug programs.
- Assist in developing migration and system implementation plans.
- Recommend changes in development, maintenance, and system standards for Tenant solutions and the overall Virtual Assistant platform.
- Troubleshoot and correct program errors, prepare operating instructions, and compile documentation for program support.
- Collaborate with the Network Team regarding implementation of DNS and Load Balancers.
- Monitor the performance and health of the VA Platform.
- Integrate with other applications and Large Language Models using REST APIs.
Required Skills:- Demonstrated proficiency with Node.js, Vue.js, Socket.IO, Docker, and Typescript (2+ years).
- Familiarity with API integrations with Azure AI Services.
- Familiarity with Network Infrastructure (Firewalls, DNS, and F5 Load Balancers).
- Proficient understanding of code versioning with Git and CI/CD deployment using Jenkins/GitHub.
- Experience with AWS/Azure technologies including ECS, Fargate, RDS, Postgres, CloudFormation, S3, and CloudFront.
- Excellent communication skills in English, both spoken and written.
- Self-starter that takes initiative in generating and comprehending documentation.
- Familiarity with Agile method of project delivery.
- Familiarity with Contact Center Cloud Technology and Virtual Assistants.
Qualifications:- 5+ years of professional experience in software development.
Preferred Skills:- Conversational and Generative AI experience.
