Senior Project Manager - Enforcement Operations

Primary Location: CUNY SCHOOL OF PROFESSIONAL STUDIES Bargaining Unit: No Description: The Senior Program Manager - Enforcement Operations will be engaged with OCSS Enforcement in planning, implementing and monitoring partnerships with employment programs, child support debt reduction programs and other initiatives and services to assist custodial and noncustodial parents. The role will include independently managing various projects within Enforcement Operations to ensure the provision of high-quality and effective services to parents served by OCSS. These include outreach efforts and collaboration in developing partnerships with internal and external agency partners. Duties and Responsibilities: • Actively manages a portfolio of program partnerships and outreach initiatives engaged in by OCSS for the benefit of custodial and noncustodial parent clients • Defines and implements program policies and standards, objectives, and contract deliverables in collaboration with senior OCSS staff and leadership • Creates and shares detailed project plans identifying key milestones, resources and deliverables. Continually monitors and adapts plan to align with evolving circumstances. • Offers direction and vision for projects in the portfolio. Provides solution-oriented, proactive leadership to clear barriers and maintain staff and project partner alignment to the work and project plans • Actively grows and maintains productive relationships with project team members, project stakeholders, and third-party vendors. • Facilitates regular communications and meetings with partners and contractors. • Communicates the program model and outcomes to internal and external stakeholders, translating the data into meaningful insights that support understanding and decision-making. • Plans agenda and takes the lead in ongoing stakeholder meetings. Tracks and ensures follow up on meeting action items • Develops and implements monitoring tools and an evaluation regimen to assess program effectiveness. Designs methodologies for data collection and reporting • Reviews outcome data to identify program strengths and weaknesses and recommends strategies to improve performance. • Prepares periodic written reports and data dashboard for OCSS and other program stakeholders • Develops and manages program budgets and processes • Develops and maintains a system for storing program correspondence, and key project documents • Performs additional relevant assigned tasks as needed. Qualifications: • A minimum of(7) seven years of work experience in project planning and management of multi-faceted programs or initiatives within the public or private sector in a mid-level or senior role. Knowledge of government operations, human services and /or child support programs a plus • Significant experience in vendor/stakeholder management (including third party vendors), working across project teams, and effectively liaising with senior leadership both within and outside of the organization. High comfort level in providing direction to more junior members of a team • Bachelor's or Master's degree required. PMP certification strongly preferred • Knowledge of project management methodology, tools and techniques • Self-directed but able to work collaboratively within a team and with external stakeholders. Must be able to independently and proactively manage multiple projects (e.g. set priorities, manage time, problem-solve) in a fast-paced environment. Flexibility and the ability to pivot when priorities, tasks, or timelines change is essential • Strong analytical skills and experience in collecting, analyzing and interpreting both quantitative and qualitative data • Expertise in creating detailed reports and presenting data • Top-tier verbal and written communication skills with a strong attention to detail Location: Downtown, New York City Pay Range: $85,000 - $100,000 RFCUNY Benefits RFCUNY Employee Benefits and Accruals