As a Senior Project Lead at ValGenesis, you'll help life sciences customers turn complex business needs into practical digital solutions that improve how they work. You'll combine strategic customer partnership with hands-on delivery, guiding customers from requirements and solution design through implementation, adoption, and continued improvement.
Reporting to the VP, Delivery and Digital Transformation, you'll work closely with strategic customers to understand their challenges, guide decisions, and help them get more value from the ValGenesis platform. Your influence will extend beyond individual projects: you'll bring customer insights into product development, strengthen delivery practices, and coach business analysts and process leads.
This role offers the opportunity to stay close to technology while taking on a broader leadership role in customer outcomes and team development. If you enjoy solving complex problems, building trusted relationships, and seeing your recommendations put into practice, you'll have meaningful scope to make an impact.
What You'll DoStrategic & Hands-On Business Parter- Operate both a strategic advisor and hands-on business partner, collaborating closely with internal stakeholders and external customers to understand and support customer needs while project managing responsibilities as needed
- Build and maintain strong post-implementation customer relationships, proactively engaging clients with additional product capabilities that address pain points and drive added value
- Communicate effectively across functions, aligning stakeholders to deliver improved and consistent customer outcomes
- Serve as the Voice of the Customer, partnering with engineering and product teams to influence feature development and ensure solutions align with client needs
Project technical coordination and management- Collaborate with Project Manager (PM) in planning, execution, and tracking of client engagements, predominantly strategic customer's projects, new implementations, adoption services, health checks and, more broadly, digital transformation initiatives
- Understand customer's key pain-points and collaborate on defining operational objectives for client's projects, using a consultative approach to recommend optimal solutions' functionalities
- Identify and report product enhancements to the ValGenesis Product Management team, based on project experience, customer feedback and own ideas for improvement.
- Minimize requests for product enhancements/ new feature development, by clearly understanding the desired outcome and guiding the customer on available options with current solution's functionalities
- Perform the post implementation review, identify the improvement areas in the implementation and establish best practices, guidance documents for internal and external usage.
- Proactively identify technical risks in the projects and provide mitigation options, escalate it to project and functional leadership and work with the internal stakeholders to ensure mitigation actions are addressed
- Participate in SoW discussions and provide effort estimates for non-standard services.
Requirements Analysis & Configuration Design:- Analyze client business processes, document their needs and system requirements.
- Collaborate with clients to ensure clear and achievable requirements.
- Design and develop effective configurations aligned with each client's specific needs.
- Document configurations and conduct confirmation walkthroughs (Conference Room Pilots) with clients.
Knowledge Transfer & Issue Resolution:- Deliver training sessions, workshops, and demonstrations to ensure comprehensive knowledge transfer to the BA's and internal teams
- Accountable to close all the customer requests and keep the customer informed on the progress
- Address customer email inquiries concerning software functionality and use.
- Coordinate with the support team to address post-implementation issues and ensure smooth transitions to ongoing customer support
Communication & Collaboration:- Build strong working relationships with client SMEs and project team members.
- Actively participate in weekly project status meetings, workshops, and demonstrations.
- Work with the product team to communicate customer feedback, ensuring that product enhancements align with customer needs
- Analyze the post deployment discrepancies and take corrective actions in the implementation process.
- Collaborate with customers and provide the right level of support to improve the system adoption and global rollouts.
- Collaborate to identify potential areas for expansion of services and/or product use within existing customers
Administration, Compliance, and Quality:- Maintain accurate timesheets for projects
- Complete all mandatory training programs related to quality systems and ValGenesis products.
Lead the team:- Lead, mentor, and guide the delivery team business analysts and process leads in achieving project objectives.
- Establish a collaborative and high-performing team culture, ensuring all members are aligned with company goals and objectives.
- Oversee the development of business analysts' team skills and professional growth through training and coaching.
- Proactively drive continuous improvement in delivery process and bring it to closure within the defined timelines by leveraging team skills and availability
What You'll Bring- Master's degree in engineering, IT, Management, or similar
- 6+ years of experience in software implementation and/or pharma related consulting services in the areas of CMC, CQV, CSV/CSA, Process Validation and/or Cleaning Validation and/or life sciences industry experience in the herein mentioned areas
- Adaptability in fast-moving, non-planned project situations
- Champion continuous improvement and learning
- Strong technical leadership skills, with customers and internally
- Ability to negotiate trade-offs between quality, scope and schedule
- Ability to build trust with customers and internal stakeholders
- High degree of technical autonomy and exceptional junior team member's coaching skills
Our hybrid schedule is 3 days per week, within a reasonable commuting distance to our Toronto office. We believe that in-person interaction and collaboration fosters creativity, and a sense of community, and is critical to our future success as a company.
