Req ID: 396235
We are currently seeking a Senior Program Manager to join our team in Washington, District of Columbia (US-DC), United States (US).
Job Summary: NTT DATA is seeking a Senior Program Manager to lead a large, mission-critical Application Hosting program for a federal government client. The Program Manager will own contract execution, service performance, customer satisfaction, financial performance, staffing, risk management, transition, steady-state operations, and continuous improvement. This leader must bring executive presence, operational rigor, financial discipline, and enough technical depth to guide enterprise infrastructure services across hybrid environments.
Job Duties: • Lead overall program delivery, performance, cost, schedule, quality, risk, and customer satisfaction.
• Serve as the primary executive interface to customer leadership, contracting officials, technical stakeholders, and NTT DATA leadership.
• Champion automation, AIOps, FinOps, efficiency-funded modernization, and an outcome-based enterprise services operating model.
• Direct integrated operations across infrastructure, cloud, storage, container platforms, platform applications, cybersecurity compliance, and service management teams.
• Oversee transition-in, steady-state operations, modernization, surge support, and transition-out readiness.
• Manage staffing, subcontractors, key personnel, hiring, retention, training, and performance accountability.
• Ensure SLA/KPI attainment, 24x7 mission continuity, incident escalation, problem management, change discipline, and disaster recovery readiness.
Basic Qualifications: - Bachelor's degree in information technology, computer science, engineering, business, program management, or a related field
- Minimum 15 years leading large IT services, managed infrastructure, cloud hosting, or enterprise operations programs.
- Minimum 8 years managing federal IT programs or other government mission customers.
- Minimum 8 years of experience with 24x7 operations, ITIL-based service management, operational governance, SLAs/KPIs, and continual service improvement.
- Active PMP or equivalent program management certification.
- Ability to obtain and maintain a Public Trust
Preferred Qualifications: - Excellent executive communication skills with the ability to brief CIO/SES-level customers, contracting officials, and corporate leadership.
- Experience managing multi-vendor and subcontractor teams in a complex, high-visibility customer environment.
- Strong financial management skills, including cost control, staffing models, forecasting, pricing awareness, and margin accountability.
- Successful leadership of programs valued at $100M+ and operational criticality.
- Demonstrated success leading large, multi-disciplinary teams of 100+ FTE.
- Experience leading transition-in on large incumbent environments while preserving mission continuity and institutional knowledge.
- Familiarity with enterprise hosting, hybrid cloud, AWS/Azure, virtualization, enterprise storage/backup, container platforms, and ServiceNow-based operations.
- Working knowledge of US Federal Government cybersecurity requirements.
- Working knowledge of observability platforms, AIOps, automation, CMDB quality, FinOps, Infrastructure as Code, service catalogs, and data-driven performance management.
- Advanced degree, ITIL 4, Agile, cloud, cybersecurity, or FinOps certification
NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $142,725 - $237,875. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
