Senior Program Coordinator

Position Details

Position Information

Recruitment/Posting Title
Senior Program Coordinator

Job Category
Staff & Executive - Administrative & Support

Department
Registrar Newark

Overview

The Senior Program Coordinator in the Office of the Registrar plays a vital role in daily operations and student support services. This position provides essential administrative, operational, and strategic support within the Office of the Registrar, ensuring the accuracy, efficiency, and compliance of registration and records management processes while contributing to project planning, policy development, and continuous process improvement.

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Posting Summary

Rutgers University-Newark (RU-N), an urban public research university and anchor institution located in Newark, New Jersey, a city of promise, is seeking a Senior Program Coordinator for the Office of the Registrar. This position is a vital member of the Office of the Registrar and reports to the Assistant Registrar SPVR.

This position is responsible for and not limited to the following:

• Serve as a key role in delivering high-quality, student-centered support and provide senior-level coordination and functional oversight for student records and enrollment operations.
• Maintain and coordinate workflows for complex and non-routine student record requests, ensuring the integrity, accuracy, and security of student records across university systems.
• Apply advanced knowledge of registrar policies, academic regulations, and FERPA to support consistent and compliant service delivery to counsel students, families, faculty, and staff.
• Assist in resolving complex student record issues and collaborate with campus partners to support student success and ensure institutional compliance.
• Support a full range of student record and enrollment functions, including complex and specialized registration such as cross-registration partnerships and eligibility scenarios
• Serve a critical role and exercise independent judgment in resolving escalated student record issues and ensuring accurate enrollment status, academic coding, and term-based record updates that directly impact billing, financial aid, and compliance.
• Maintain and reconcile student enrollment and record activity by reviewing system outputs, identifying and resolving discrepancies, and ensuring accurate updates across the student information system and downstream reporting systems.
• Coordinate and support special initiatives related to diploma processing, document management, system updates, registration calendars, and service delivery enhancements.
• Participate in university-wide committees and initiatives; identify operational risks; and recommend process improvements and problem-solving strategies.
• Support training, onboarding, communication, and continuous improvement initiatives within the Office of the Registrar, including new staff, student employees, and cross-functional partners.
• Serves as a subject matter expert and resource for Registrar policies and procedures.
• Ensure compliance with federal, state, and university regulations and safeguard the integrity of student records and institutional eligibility.
• Supports the analysis of registrar operational processes, identifies systemic issues and service gaps, develops recommendations, and collaborates with leadership on implementation strategies to improve efficiency, compliance, and student success outcomes.
• Provide daily support via walk-ins, scheduled appointments, virtual platforms, email inquiries, and Salesforce cases.
• Service as a Counselor on Call (COC), the coordinator provides front-line escalation support to One Stop Counselors for high-level inquiries related to registrations, holds, transcripts/verifications, and student record discrepancies.
• Provides functional direction and technical guidance to support staff, student employees, and One Stop personnel regarding registrar procedures, record integrity standards, and escalation
  protocols.
• Use advanced technical, analytical, and communication skills, along with the ability to work in a fast-paced environment and adapt to evolving systems and procedures.
• Contribute to departmental and cross-functional projects, including self-appraisal evaluations, service delivery enhancements, website and communication updates, and training initiatives.
• Strong problem-solving ability, customer service orientation, and commitment to student success are essential to this position.

FLSA
Nonexempt

Grade
05

Salary Details

Minimum Salary
68278.480

Mid Range Salary
84393.980

Maximum Salary
100509.480

Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status
Full Time

Working Hours
37.5

Standard Hours
37.50

Daily Work Shift
Day

Work Arrangement

Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a hybrid work arrangement. Flexible work arrangements are not permanent, are subject to change or discontinuation, and contingent on the employee receiving approval in the FlexWork@RU Application System.

Union Description
URA-AFT Administrative

Payroll Designation
PeopleSoft

Seniority Unit

Terms of Appointment
Staff - 12 month

Position Pension Eligibility
ABP

Qualifications

Minimum Education and Experience

• Requires a Bachelor's degree in a related field, or an equivalent combination of education and/or experience.
• Minimum of two (2) years of experience working in a Registrar's Office or a higher education setting.

Certifications/Licenses

Required Knowledge, Skills, and Abilities

• Requires a Bachelor's degree in a related field, or an equivalent combination of education and/or experience.
• Minimum of two (2) years of experience working in a Registrar's Office or a higher education setting.
• Sensitive to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse backgrounds.
• Proven ability to work effectively as a team member.
• Demonstrated strong organizational skills, communication skills, and interpersonal skills.
• Ability to analyze and interpret data and make independent decisions.
• Ability to utilize good judgement when auditing student records to ensure accuracy and determine when updates, corrections, or adjustments are needed.
• Must be able to attend student financial aid, student accounting, and registrar functions off campus and work weekends/evenings as required.
• Highly motivated, focused, and results oriented.
• Ability to meet expectations in a fast-paced and dynamic customer-oriented environment

Preferred Qualifications

• Two or more years of experience in student services environment.
• Preferred candidate would have some experience within higher education student services.
• Strong knowledge of and experience applying FERPA regulations, including interpreting privacy requirements and safeguarding student information.
• Working knowledge of student information systems (including but not limited to CRM/Salesforce, Perceptive Content, SRDB, IMS), Banner, and Tableau.

Equipment Utilized

• Microfilm/Microfiche Reader for accessing and reviewing archived student records.
• Desktop and Laptop Computers - for student record management, reporting, and communications.
• Printers, Copiers, and Scanners - for transcripts, enrollment verifications, diplomas, and other official documents.
• Software Systems/Platforms -IMS, Banner, CRM/Salesforce, Perceptive Content, SRDB, Tableau, Microsoft Office, degree auditing tool (i.e. Degree Navigator) and other reporting or workflow platforms.

Physical Demands and Work Environment

Special Conditions

Posting Details

Posting Number
26ST1760

Posting Open Date
09/24/2026

Special Instructions to Applicants

Regional Campus
Rutgers University-Newark

Home Location Campus
Rutgers University-Newark

City
Newark

State
NJ

Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.