The Job: Senior Product & Strategy Manager, Fee-Based ProductsThe Senior Product & Strategy Manager, Fee-Based Products will own the strategy, performance, and evolution of Money Mart's fee-based product portfolio, including cheque cashing, money transfers, and foreign exchange
This role is ideal for a highly analytical and strategic thinker with a background in management consulting, corporate strategy, product strategy, or product management.
The role has two primary mandates.First, the successful candidate will maximize the performance of the existing portfolio by identifying opportunities to increase customer acquisition, improve conversion, optimize pricing, enhance the customer experience, and grow profitability. Working closely with Marketing, Digital, Retail, Operations, and Technology teams, this individual will implement product enhancements, improve customer journeys, evaluate strategic partnerships, and identify new channels to drive sustainable growth.
Second, this individual will help define the future of Money Mart's fee-based products in partnership with the Innovation team. As customer expectations evolve toward digital-first experiences and traditional cheque usage continues to decline, they will analyze customer behaviour, market trends, and emerging technologies to identify future growth opportunities, develop business cases and product roadmaps, and lead the modernization of the portfolio through innovative omnichannel experiences.
The successful candidate is equally comfortable diving into detailed performance data to optimize today's business as they are developing long-term strategies that position Money Mart for future growth.
How You'll Make an Impact: - Develop and execute the product strategy for Money Mart's fee-based product portfolio, including cheque cashing, money transfers, and foreign exchange.
- Balance short-term commercial performance with long-term strategic transformation initiatives.
- Identify opportunities to increase revenue and profitability through pricing optimization, product enhancements, customer journey improvements, operational efficiencies, and new distribution channels.
- Partner closely with Marketing to improve customer acquisition, conversion, retention, and lifetime value through optimized campaigns, offers, messaging, and customer experiences.
- Analyze customer behaviour, product performance, market trends, and competitive activity to uncover actionable insights and recommend data-driven improvements.
- Evaluate and prioritize new product features, strategic partnerships, vendor relationships, and fintech capabilities that strengthen the customer value proposition and accelerate growth.
- Lead the development of business cases, financial models, and strategic recommendations to support investment decisions and new product initiatives.
- Define product requirements and collaborate with Technology, Digital, Operations, and Retail teams to deliver product enhancements and new capabilities.
- Develop the long-term roadmap for modernizing the fee-based product portfolio, including opportunities to digitize traditionally retail-based services and create seamless omnichannel customer experiences.
- Monitor key performance indicators, customer feedback, and financial results to identify opportunities for growth, profitability, customer satisfaction, and operational improvements.
- Present strategic recommendations, product performance updates, and investment proposals to senior leadership.
- Stay informed on emerging technologies, customer trends, payments innovation, and the competitive landscape to ensure Money Mart remains competitive in a rapidly evolving financial services market.
What You Bring:- Highly analytical with exceptional problem-solving abilities.
- Strategic thinker who connects customer needs with commercial outcomes.
- Strong business acumen and ability to evaluate growth opportunities.
- Excellent communication, storytelling, and executive presentation skills.
- Demonstrated ability to leverage data to influence business decisions.
- Curious, entrepreneurial, and comfortable challenging the status quo.
- Skilled at influencing cross-functional stakeholders without direct authority.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Demonstrated experience leveraging AI tools to accelerate market research, competitive analysis, customer insights, business case development, and strategic decision-making.
Education + Experience- Bachelor's degree in business, Commerce, Economics, Engineering, or a related discipline.
- 3 to 5 years of experience in management consulting, corporate strategy, product strategy, product management, or a related field.
- Experience developing strategic recommendations, business cases, financial analysis, and executive-level presentations.
- Strong analytical and quantitative problem-solving capabilities.
- Experience in fintech, payments, financial services, or consumer products is considered an asset.
Ready to apply your Product expertise to make a real impact? Join us and help shape the future of MFSG. Apply today and let's build the future of MFSG, together.
