ResponsibilitiesAs a Senior Product Manager, Infrastructure & Platform, you will:
- Define and own the roadmap for one or more core infrastructure domains (such as notification platform, documents platform, user management, etc.)
- Deeply engage with internal stakeholders (engineering leads, vertical PMs, operations) and our customers to drive discovery and specification.
- Drive initiatives end-to-end: from ideation, discovery, scoping, to launch, adoption, and iteration.
- Work directly with customers/stakeholders (sometimes on-site at their operations) so that your deliverables are finely tuned to their unique and complex processes
- Ensure infrastructure is resilient, scalable, observable, and secure - balancing performance, reliability, and long-term extensibility.
- Lead discovery for complex customer processes: conduct customer interviews and complete process mapping across multiple customers of varying profiles
- Deep ability to map processes and systems even in high ambiguity - e.g. you can take a domain with many moving pieces and build a reliable abstraction
- Write clear, structured product specs, user stories that are easy to understand, even for someone without any domain knowledge
- Partner closely with engineering leadership and architects to make tradeoffs on design, performance, scale, and technical debt
- Evangelize infrastructure best practices across the organization and influence roadmap tradeoffs
Ideal Background- 5+ years of product management (or equivalent) experience, ideally with exposure to b2b saas products, product infrastructure, and platforms
- Strong technical fluency: experience working with engineers around systems, APIs, data models, etc.
- Excellent customer discovery skills: comfortable conducting interviews, writing journey maps, and synthesizing qualitative + quantitative inputs
- Track record of shipping infrastructure or platform features that were adopted broadly or had measurable impact
- Highly structured thinker, able to write and communicate complex concepts simply
- Comfortable operating with high autonomy, ambiguity, and responsibility
- Strong collaboration skills: able to manage stakeholders, drive alignment, and hold cross-team accountability
Benefits- Compensation: competitive salary with a meaningful stake in the company via equity, and 401k plan. NB: The base salary range reflects multiple levels. We assess level based on a combination of past experience and interview performance
- Health & well-being: we'll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
- Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient
- Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
- Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!
- Generous time off: flexible paid time off, sick days, and 11 company holidays
- Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition
Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to [redacted] if you have any requests to verify the authenticity of an outreach.
