5-7 years of product management experience in B2B SaaS, particularly in professional services or customer support tooling
Strong understanding of post-sales delivery workflows and escalation processes
Technical proficiency for collaborating with engineering on APIs and data workflows
Proven track record of managing product features from inception to launch with impactful outcomes
Effective written and verbal communication skills for cross-functional coordination
Experience with tools like JIRA, Confluence, and Salesforce for product management and reporting
Ability to work in a matrixed global environment and align different teams
Responsibilities
Own and execute the product delivery roadmap for various initiatives
Conduct discovery sessions with stakeholders to uncover and document operational challenges
Drive AI deployment opportunities in collaboration with engineering teams
Act as the primary liaison for engineering squads, facilitating agile ceremonies and requirement clarifications
Manage product KPIs and build dashboards to track performance across post-sales workflows
Align with global teams to prepare reports and updates for senior leadership
Oversee the lifecycle of internal tooling features and make decisions on integrations
Benefits
Competitive compensation and generous stock options
100% employer-paid top-tier medical, dental, and vision coverage
Unlimited PTO, parental leave, and complimentary snacks and beverages
Opportunity to collaborate with top talent from leading tech firms
Work in a hyper-growth start-up environment with ample room for career development
Engage with cutting-edge technologies developed in-house
A collaborative workplace culture emphasizing community and transparency
Exciting prospects for professional growth and advancement within the company
Full Job Description
Key Role & Responsibilities
Product Roadmap Execution: Own the delivery roadmap for TOC initiatives across PS, CV, and Support. Break down strategic priorities into quarterly plans, sprints, and clearly scoped deliverables.
Requirements & Discovery: Conduct structured discovery with business stakeholders across PS, CS, and Support to document pain points, usage patterns, and workflow gaps. Translate insights into detailed PRDs and user stories.
AI & Workflow Automation: Identify and drive AI agent deployment opportunities - including intelligent ticket routing, PS delivery accelerators, and automated customer health signals - in close partnership with engineering.
Engineering Collaboration: Serve as the primary product interface for engineering squads. Facilitate sprint planning, backlog grooming, clarify requirements, and sign off on acceptance criteria and QA.
Data & Metrics: Own product KPIs. Build dashboards in Databricks, Salesforce, or BI tools to monitor adoption, automation rates, and time-to-value across post-sales workflows.
Stakeholder Alignment: Coordinate with India-based product team and global business teams. Prepare clear written updates, roadmap reviews, and escalation briefs for senior leadership.
Tool & Platform Management: Manage backlog and feature lifecycle for internal tooling platforms. Contribute to decisions on third-party integrations and vendor-platform trade-offs relevant to the CIO portfolio.
Go-Live & Enablement: Support end-to-end product launches including UAT coordination, training material preparation, change communications, and adoption tracking post-release.
Basic Qualifications
Experience: 5-7 years of product management experience in B2B SaaS, with direct exposure to professional services, customer success, or support tooling domains.
Post-Sales Domain Knowledge: Working understanding of PS delivery workflows, customer onboarding, CSM tooling, ticket management, SLA tracking, and escalation processes.
Technical Acumen: Strong ability to partner with engineering on system architecture, API integrations, and data flows. SQL familiarity or comfort working with data analysts to define KPIs and pull insights.
Execution & Ownership: Track record of driving product features end-to-end - from discovery to launch - with measurable outcomes and a bias for action.
Written & Verbal Communication: Strong documentation skills (PRDs, decision memos, stakeholder updates). Confident communicator across time zones with India-based teams and cross-functional teams.
Analytical Tools: Experience using JIRA, Confluence, Salesforce, or similar tools for backlog management, requirements tracking, and metric reporting.
Cross-Functional Collaboration: Demonstrated effectiveness working in a matrixed global environment with engineering, design, operations, and senior leadership stakeholders.
Preferred Qualifications
AI/ML Product Deployment: Experience shipping AI-powered features or workflow agents - such as LLM-based assistants, auto-classification systems, or intelligent routing - into enterprise product environments.
CIO / Internal Tools Experience: Prior experience building internal enterprise tooling in a product management capacity, especially for operations, delivery, or support teams at scale.
Platform Familiarity: Knowledge of platforms like Salesforce Service Cloud, Gainsight, Zendesk, ServiceNow, or low-code automation tools (e.g., UnifyApps) in a product or implementation context.
Automotive / DMS Domain: Exposure to automotive retail technology or DMS ecosystems is a plus but not required.
Agile Delivery: Hands-on Agile/Scrum experience - running standups, sprint reviews, backlog grooming - in a fast-paced engineering-integrated team.
Education: Bachelor's or master's degree in engineering, Computer Science, or a related technical discipline from a recognized institution - required.
MBA or equivalent management degree (PGDM accepted) from a recognized institution - required.
Certifications in AI/ML, Product Management (e.g., Product School, AIPMM), or Agile methodologies - preferred.
Perks & Benefits
Competitive compensation and generous stock options
100% employer-paid top-of-the-line medical, dental and vision coverage
Great benefits including unlimited PTO, parental leave and free snacks and beverages
The opportunity to work with some of the brightest minds from Silicon Valley's most dominant and successful companies
Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
Work on the latest and coolest technologies - everything is home-grown and built ground-up
A dynamic work environment with a strong sense of community and collaboration
The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
Exciting opportunities for career growth and development
Current Tekion Employees: Please apply via the Internal Job Board in Ashby
Note: Tekion recently transitioned to a new recruiting tool and we appreciate your patience and feedback as we adjust to our new system!
