About the roleMember Management is the trust layer of Pliant. The team owns identity, authentication, access and permissions, the full member lifecycle, and the multi-region tenant structure underneath it all. As Pliant moves up-market and works with banks and larger partners, this area becomes increasingly important: security reviews and vendor assessments depend heavily on how well we handle identity and access.
As
(Senior) Product Manager - Member Management (m/f/d), you will own how members - and increasingly AI agents - access Pliant. Your scope covers authentication (passkeys, eIDs, enterprise IDPs, SSO), the permissions model, the joiner-mover-leaver lifecycle, and multi-tenant, multi-region identity for partners and banks. The main challenge is combining bank-grade security with an access experience that stays simple for members.
This is a hands-on, platform-heavy role for someone who enjoys structuring ambiguous problems, working closely with engineers on identity topics, and building capabilities that other teams at Pliant rely on.
What you'll do- Own strategy, roadmap, and execution for Member Management: identity, authentication, access and permissions, the member lifecycle, and tenant management
- Advance passwordless, adaptive authentication (passkeys, eIDs, enterprise IDPs, SSO) and step-up verification for sensitive actions
- Build multi-tenant, multi-region identity that lets partners and banks launch quickly and lets members move easily between tenants and organizations
- Automate the member lifecycle end to end: HRIS sync plus just-in-time provisioning, so joiners, movers, and leavers always have the right access
- Work with Security, Compliance, and Engineering to meet the authentication, access-control, resilience, and audit bar that banks and regulated institutions require
- Design the permissions and entitlements model that other Pliant domains build on
- Prepare the platform for AI agents as governed members: verifiable identity, scoped permissions and limits, and a full audit trail
What you'll bring- 5+ years in product management or a related role, ideally in B2B SaaS, fintech, identity/security, or platform-heavy environments
- Experience with identity and access - authentication, SSO and IDPs, permissions and RBAC, provisioning - or a strong interest in getting deep into the domain
- Strong technical fluency: comfortable discussing auth flows, multi-tenancy, integrations, and system-design trade-offs with engineers
- Ability to work through ambiguity, create structure, and make sound decisions without perfect information
- Familiarity with fintech trust and compliance requirements (e.g. PSD2) is a strong plus
- Experience coordinating with large partner banks or other enterprise stakeholders - aligning requirements and timelines and keeping delivery on track across organizations
- High ownership, bias for action, and clear cross-functional communication
- Fluent English; other languages are a plus
What we offer- The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
- Attractive remuneration
- Your choice of preferred OS, Windows or Mac
- Flat hierarchy and transparent communication in a relaxed, professional atmosphere
- Opportunity to develop your talent in a dynamic team with ambitious goals
- Flexibility and possibility to work remotely
- Monthly mobility benefit
- Wellhub Membership
- Pliant Card with monthly credit to explore the product and enjoy food with colleagues
