Senior Product Manager

Job Profile:

IT Project Specialist 4

Job Family:

IT Project Management

Time Type:

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and seven (7) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Works closely and collaboratively with project managers and product managers to assist with complex tactical tasks for project/product execution; develops and maintains relationships with the project/product team members; is committed to project/product success.

Job Description:

We are entering a new chapter in how universities use technology. Not as “edtech,” but as core institutional capability.

We’re looking for a Senior Product Manager to lead our mobile products and agentic AI communication platform, shaping how students, faculty, and staff interact with the university in an increasingly intelligent and mobile-first world.

Mobile is the primary digital touchpoint for many users. At the same time, advances in AI are enabling systems that can proactively assist, guide, and automate complex workflows. In this role, you will define how these two forces, mobile experience and intelligent agents, come together to deliver seamless, trustworthy, and human-centered digital interactions.

You will help move the university beyond isolated tools and experiments toward cohesive, scalable platforms that augment human capability while upholding institutional values and public trust.

The ideal candidate is a strategic, empathetic, and impact-driven product leader who thrives at the intersection of mobile experience, AI innovation, and institutional transformation. You are comfortable navigating ambiguity and emerging technology while grounding decisions in user needs, measurable outcomes, and responsible governance. You elevate teams by connecting daily work to long-term strategy and customer impact, bringing clarity where others see complexity.

Position Salary Range: $94,300 - $115,000; depending on experience

Essential Duties:

• Lead the University’s Mobile Strategy; Define and evolve a comprehensive mobile product strategy that ensures students, faculty, and staff can complete critical tasks seamlessly from anywhere. Elevate mobile from feature parity to differentiated, intuitive experiences that reflect how people actually live and work.
• Integrate Mobile and AI into a Cohesive Experience; Ensure AI capabilities are thoughtfully embedded within mobile experiences, creating proactive and context-aware support that simplifies complexity rather than adding to it.
• Set Direction for the Next Chapter of Digital Transformation; Define and communicate a long-term strategy for intelligent, adaptive platforms that prioritize interoperability, accessibility, privacy, and trust.
• Connect Strategy to Measurable Outcomes; Translate institutional goals into clear product visions, outcome-based roadmaps, and success metrics that reflect real improvements in engagement, efficiency, retention, and satisfaction.
• Navigate Complexity Across Systems and Audiences; Lead initiatives that span multiple platforms, departments, and user groups. Bring clarity to competing priorities and ensure alignment across leadership, stakeholders, and delivery teams.
• Lead Through Influence; Partner closely with engineering, design, research, data, and university leadership to align on trade-offs, sequencing, and execution, building shared ownership and trust.
• Mentor and Elevate Product Leaders; Coach senior product managers to think systemically, lead with confidence, and operate with clear ownership, reinforcing a shift from order-takers to strategic leaders.
• Strengthen Product Practice and Culture; Advance consistent discovery, validation, experimentation, and delivery practices. Ensure initiatives follow a disciplined, transparent process from hypothesis to measurable outcome.
• Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance.
• Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
• Collaborate across teams and actively participate in ET/ASU events and programs.
  

Desired Qualifications:

• 8+ years of experience in product management, including leading large, cross-functional initiatives
• Proven experience owning complex digital platforms with measurable outcomes
• Experience leading mobile product strategy (native apps, responsive platforms, or mobile-first ecosystems)

• Experience in SaaS, digital platforms, or complex enterprise ecosystems
• Strong understanding of responsible and ethical AI principles
• Expertise in user-centered design and agile product development
• Demonstrated success mentoring senior product managers
• Strong communication and storytelling skills for executive and non-technical audiences
• Passion for innovation, simplicity, and improving the educational experience
• Demonstrated ability to model empathy, compassion, and emotional intelligence.
• Experience in a values-driven organization with a strong commitment to inclusion and belonging.
• Ability to cultivate a psychologically safe environment where all team members can thrive.
• Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.
• Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs

Working Environment:

• Activities primarily take place in a standard, climate-controlled office environment and may involve extended periods of sitting, standing, or moving between office spaces.
• This role involves regular use of a computer (desktop and/or laptop), including a keyboard and mouse.
• Effective communication and proficiency with a variety of technologies are essential for collaboration with the broader team.
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Regular responsibilities may require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.

Application Instructions: A cover letter is required and should describe your product management experience and experience working within a federated environment. Applicants must also disclose any use of AI in preparing their application materials.

Primary Location: University Services Building, 1551 S Rural Rd., Tempe, AZ 85287

Department Statement:

Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University.  We are a values-driven organization.  Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.