We are seeking a Senior Product Manager to lead product strategy and platform development for Agentic Commerce at American Express. This position will focus on the strategy and execution required to enable seamless, secure agent-driven transactions, including defining the experiences, platform capabilities, and trust frameworks needed to scale across partners and future use cases. This person will build a strong command of emerging agentic commerce protocols, existing card payments infrastructure, and new interaction models. Partnering closely with engineering, product, and cross-functional teams, this Product Manager will shape intuitive and delightful commerce journeys powered by AI agents. As a trusted, closed-loop network, American Express is uniquely positioned to extend its authentication, authorization, identity, and risk capabilities into AI-powered commerce experiences while preserving Card Member visibility and control over agent-initiated activity. By leveraging our membership model, premium brand, and differentiated data assets, this person will help define the experiences and capabilities that create value for Card Members, merchants, partners, and the broader ecosystem. Responsibilities Product Strategy and Roadmap 3 Partner across American Express to define and deliver foundational capabilities that enable secure, scalable agentic commerce across the payments ecosystem3 Align product strategy, requirements, and roadmaps across issuer and network perspectives to ensure scalable and interoperable solutions3 Keep a pulse on industry trends, balancing near-term execution priorities with long-term strategy to support the overall product vision Platform Technology 3 Collaborate on the development of capabilities related to authentication, authorization, tokenization, spend controls, identity, merchant enablement, and trust infrastructure.3 Drive alignment on long-term platform architecture, operating models, and ecosystem strategy to support future scale.3 Partner deeply with engineering teams to understand and develop a perspective on how to apply evolving technologies (Agent-to-Agent Protocol, Agentic Payments Protocol, x402, Web Bot Auth, Trusted Agent Protocol, Model Context Protocol, and others) for AI agent-facilitated payments Product Delivery & Partner Enablement 3 Balance the needs of customers, internal stakeholders, leadership, and external partners while working with engineering to identify technical solutions, shape product requirements, and deliver platform capabilities that advance Agentic Commerce experiences 3 Bring structure to ambiguous, cross-ecosystem problems by defining how data flows across merchants, PSPs, and AI/LLM partners to support fraud, servicing, and Card Member experiences3 Work with Business Development teams to evaluate, influence and operationalize partner requirements, and with Product Enablement teams on go-to-market strategies Risk and Compliance 3 Partner closely with Fraud and Servicing to define strategies for fraud prevention, dispute management, and call or chat handling related to agentic transactions3 Partner with internal stakeholders such as Legal, Compliance, and Risk teams to develop and adhere to governance principles and payments regulations to ensure compliant and secure payment experiences Qualifications Minimum Qualifications: 3 4+ years of experience in product management/development, or similar role3 Enthusiasm for exceptional products and services, deep customer empathy, keen product intuition, and skilled at articulation of product functionality3 Curiosity and a hunger to understand how things work, with the ability to use that knowledge to make connections, identify opportunities, and push the innovation agenda within a large company.3 Highly organized self-starter with strong ownership mentality and business track record3 Understanding of tech and product development processes, with the ability to communicate with and influence both technical and non-technical partners3 Ability to reconcile competing needs across customers, stakeholders, and partners, making effective decisions and gaining buy in3 Proven partner to engineering and comfortable discussing technical trade-offs; known as a business person who can talk tech3 Detail oriented, able to identify key questions, and assess how pieces of the puzzle interact and affect the overall product3 Ability to recognize issues quickly and determine how to get a resolution through creative and efficient problem solving3 Skilled at balancing big picture strategy and tactical details3 Team player, comfortable with ambiguity, adaptable, accountable, and highly organized3 Excellent communication skills across cross functional teams with the ability to engage, influence, and inspire partners to drive collaboration and alignment.3 Willingness to be creative within the bounds of the highly regulated financial services environment Preferred Qualifications 3 Experience with digital payments including digital wallets, fraud prevention, disputes, and payment processing Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we9ll consider your location, experience, and other job-related factors.