Job Title
Senior OTC Manager
Job Description
This is an exciting opportunity to lead Sage's US Order to Cash operation, helping us turn customer revenue into cash efficiently while delivering a strong customer experience.
As our Order to Cash Manager, Sage Intacct, you'll lead a team of cash collection analysts, setting clear priorities and enabling them to collect cash effectively and resolve disputes successfully.
You'll own cash collection forecasting and performance, work closely with Sales on complex customer issues, and use data, continuous improvement and AI to make our processes even better.
It's a role with real visibility across Finance and the wider business, giving you the opportunity to influence how we manage cash, overdue debt and customer relationships.
Overview of the team
You'll lead a team of Cash Collection Analysts responsible for delivering our US cash collection performance for Sage Intacct, managing overdue debt and helping resolve customer disputes.
Collaboration is a big part of this role. You'll build strong relationships across Finance, Sales and Controllership, helping us balance effective cash collection with customer growth and positive customer outcomes.
Office location
Lawrenceville, US
Hybrid Working - 3 days per week in our Lawrenceville office and 2 days from home.
Key Responsibilities
No two days will be exactly the same, but your focus will be on making sure the team has clear priorities, customers receive the right support and we deliver against our cash collection commitments.
You'll:
• Lead the day-to-day Order to Cash operation for Sage Intacct, setting priorities for your team and ensuring cash collection targets and service levels are achieved.
• Coach and develop your team, allocating work effectively, supporting individual development and creating an environment where people can do their best work.
• Own cash forecasting and performance, using data to forecast incoming cash, overdue debt and DSO for the months ahead.
• Partner with Sales on customer disputes, helping navigate more complex issues and finding the right balance between cash collection, customer relationships and commercial growth.
• Manage risk and controls, ensuring relevant financial controls remain effective while providing clear updates on key-risk customers and accounts.
• Make the way we work better, identifying opportunities for continuous improvement and championing the effective use of AI and other tools within the team.
• You'll also support bad debt allocations and contribute to the wider Finance leadership agenda.
What we are looking for
You'll be an experienced operational leader with a background in cash collections, Order to Cash or a similar finance environment. You know how to get the best from a team while keeping an eye on the bigger commercial and customer picture.
We're looking for someone who brings:
• Experience in cash collections, Order to Cash or a similar finance process
• Strong people leadership, with experience coaching and developing a team
• Strong KPI and operational management skills, including the ability to use data to drive decisions
• A good understanding of the end-to-end Quote to Cash lifecycle
• A strong customer and commercial mindset, particularly when navigating disputes
• The ability to manage multiple priorities and influence stakeholders beyond your immediate team
• Experience of Sage processes and collections would be beneficial, but isn't essential.
• Your success will be reflected in key measures including overdue debt and ageing, DSO, cash collection and dispute resolution.
Plenty of perks:
• Competitive salaries
• Comprehensive health, dental and vision coverage
• 401(k) retirement match (100% matching up to 4%)
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
• 5 days paid yearly to volunteer (through Sage Foundation)
• $5,250 tuition reimbursement per calendar year starting 6 months after hire date
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)Library of on-demand career development options and ongoing training offerings
#LI-SW1
Function
Finance Operations
Country
United States
Office Location
Lawrenceville
Work Place type
Hybrid
