ShipMonk

Senior Operations Manager

ShipMonk • $95K — $115K *
Fort Worth, TX 76137In-Person
Transportation
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Industrial Engineering or related field; equivalent experience considered.
  • 6-8 years of experience in fulfillment or supply chain operations.
  • Familiarity with Warehouse Management Systems (WMS) and labor management systems.
  • Lean or Six Sigma certification preferred.
  • Proficient in enterprise technology systems, including Advanced Excel and project management software.
  • Strong analytical skills with problem-solving capabilities in dynamic conditions.
  • Experience managing teams of 40+ employees.

Responsibilities

  • Lead daily operations of a functional area or an entire shift, ensuring safety and productivity standards.
  • Develop productivity plans by analyzing forecasts and determining labor needs.
  • Manage and mentor a team of Supervisors and hourly associates to build leadership culture.
  • Oversee hiring, training, and performance evaluations to foster team development.
  • Communicate operational expectations and drive accountability within teams.
  • Ensure operational excellence and compliance across all warehouse areas.
  • Implement continuous improvement initiatives focused on safety, quality, and efficiency.

Benefits

  • Comprehensive health, dental, and vision insurance.
  • 401(k) with company match to support future financial planning.
  • Paid time off and holidays for work-life balance.
  • Employee discounts and wellness programs for a healthier lifestyle.
Full Job Description
What You'll Do
1. Operations Leadership
  • Lead the day-to-day performance of a functional area (Inbound, Outbound, Inventory) or an entire operational shift, ensuring compliance with safety, productivity, and quality standards.
  • Build and manage productivity plans by reviewing forecasts, determining labor requirements, and partnering with other Operations Managers/Industrial Engineers to balance labor.
  • Lead and develop a team of 3-7 Supervisors and 50-200+ hourly associates, setting expectations, coaching performance, and building strong leadership layers.
  • Participate in interviewing, hiring, training, scheduling, and performance evaluations to support strong operational culture and team development.
  • Act as the primary communication and accountability source for your teams, driving clarity, consistency, and corrective action when needed.
  • Drive cultural change within the facility, reinforcing best practices in safety, quality, engagement, and productivity.
  • Ensure accurate timekeeping and workforce planning for direct reports and assigned teams.
  • Address employee concerns, resolve operational problems, and ensure successful day-to-day execution of fulfillment operations.
2. Fulfillment Center Performance & Operational Excellence
  • Ensure operational excellence across all warehouse areas, equipment, and systems, maintaining sanitation, maintenance, security, and housekeeping standards.
  • Monitor and deliver key performance indicators (KPIs) to ensure operational profitability, throughput, and efficiency.
  • Establish operational procedures for incoming/outgoing shipments, material handling, and warehouse inventory accuracy.
  • Maintain warehouse physical condition and ensure timely repairs, replacements, and equipment requisitions.
  • Coordinate warehousing activities with customer service, sales, and other internal teams to maintain alignment.
  • Maintain proper layout of the warehouse, ensuring optimal product placement and material flow.
  • Ensure compliance with internal policies, safety standards, and all operational requirements.
3. Industrial Engineering & Process Optimization
  • Design, develop, test, and evaluate integrated systems that optimize human workflows, inventory control, logistics, material flow, and overall production processes.
  • Analyze statistical data and product specifications to determine standards, quality and reliability objectives, and performance metrics.
  • Develop and implement labor utilization standards, cost analysis systems, and process optimization initiatives to drive efficiency.
  • Draft and design optimized layouts for equipment, materials, and workspace using engineering tools and modeling software.
  • Recommend improvements to personnel utilization, warehouse flow, equipment configuration, and resource optimization.
  • Apply statistical and mathematical methods to determine staffing requirements, process standards, and workflow performance.
  • Review production schedules and engineering specifications to improve fulfillment center methods and activities.
  • Identify and lead continuous improvement initiatives focused on Safety, Quality, and Productivity.
4. Quality Control & Production Coordination
  • Coordinate and implement quality control objectives, procedures, and activities to resolve production problems, improve reliability, and reduce costs.
  • Direct teams involved in inspection, measurement, and testing to ensure quality control and accuracy.
  • Evaluate precision and accuracy of production and testing equipment, implementing corrective action plans where necessary.
  • Formulate sampling procedures, develop documentation standards, and ensure consistent reporting of quality and reliability data.
  • Regulate and adjust workflow schedules based on operational needs, lead times, and production sequencing.
  • Schedule deliveries based on production forecasts, material substitutions, storage requirements, and inventory levels.
  • Implement methods and procedures for handling discrepant, defective, or damaged materials while assessing responsibility and cost impact.
What you'll need:
  • Bachelor's degree in Industrial Engineering preferred, or a related field such as Supply Chain Operations, Fulfillment Center Operations, Distribution Center Operations, or Industrial/Systems Engineering.
    Equivalent combinations of education and relevant experience will also be considered.
  • 6 to 8 years of related experience in fulfillment center operations, supply chain operations, distribution center operations, industrial engineering, or a similar operational/analytical environment.
  • Experience with Warehouse Management Systems (WMS) and familiarity with labor management systems, engineered labor standards, or productivity improvement initiatives.
  • Lean or Six Sigma certification preferred; ability to apply process improvement methodologies to optimize operations.
  • Proficiency with enterprise technology systems, including Advanced Excel, Outlook/Gmail, Project Management Software, WMS platforms, and tools used for process workflow creation or analysis.
  • Ability to clearly present complex operational or engineering information to managers, staff, clients, and internal stakeholders.
  • Strong analytical and problem-solving skills, including the ability to work with variable operational conditions where limited standardization exists.
  • Ability to interpret and work from written, verbal, diagrammatic, and schedule-based instructions, including engineering documentation.
  • Proven experience leading teams of 40+ employees, developing supervisors, building leadership layers, and managing performance across multiple levels of an operation.

About ShipMonk

ShipMonk is a technology-driven fulfillment center that offers inventory management, order fulfillment, and warehousing services to e-commerce businesses. The company was founded in 2014 by Jan Bednar and has since grown to become one of the fastest-growing companies in the logistics industry. ShipMonk's mission is to help e-commerce businesses scale by providing them with a reliable and efficient fulfillment solution. The company's state-of-the-art technology platform allows businesses to manage their inventory, orders, and shipping from a single dashboard, making it easy to streamline their operations and focus on growth.
Learn more about ShipMonk
Size
1,000 employees
Industry
Transportation
Founded
2015
* Ladders Estimates

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