ShipMonk

Sr. Manager, Merchant Launch

ShipMonk • $110K — $130K *
Las Vegas, NV 89110In-Person
Retail & Consumer Goods
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in supply chain management, logistics, business administration, or a related field
  • Minimum of 5 years experience in e-commerce fulfillment operations
  • Strong leadership and team management skills
  • Excellent analytical and problem-solving abilities
  • Proficiency in inventory management software and systems
  • Strong communication and interpersonal skills
  • Lean program leadership or certification preferred
  • Preferred experience in Wholesale/B2B fulfillment

Responsibilities

  • Support analysis of merchant attributes and SKU profiles to determine effective solutions
  • Own design, execution, and oversight of merchant launches
  • Coordinate with cross-functional teams to meet launch requirements
  • Engage with prospective merchants on operational solutions
  • Define, track, and analyze metrics related to new merchant launches
  • Develop and implement user-friendly workflows for process streamlining
  • Provide on-site support and leadership development for team members

Benefits

  • Opportunity to lead high-impact projects in a dynamic environment
  • Collaborative cross-functional team setting
  • Focus on developing leadership abilities within the team
  • Potential for travel to foster relationships with merchants and partners
  • Access to modern tools and software for efficient process management
Full Job Description
We are seeking a highly skilled and experienced Senior Manager to join our Launch Operations team at ShipMonk. As a member of the Launch Operations team, this role will play a pivotal role in the planning and execution of high-impact, high-visibility projects and initiatives, while driving operational excellence across our fulfillment centers.

What you'll do:
  • Merchant Launch & Solutions:
    • Support the analysis of merchant attributes and SKU profiles to determine effective solution(s)
    • Own the successful design, execution and oversight of merchant launches, ensuring all operational aspects are thoroughly planned and executed.
    • Coordinate with cross-functional teams to ensure all merchant launch requirements are met and any issues are promptly addressed.
    • Engages directly with prospective merchants on operations requirements and solutions to drive sales.
    • Define, track, and analyze metrics related to the launch of new merchants.
    • Develop and support the implementation of new service offerings.
    • Train and support Operations teams on new merchant solutions and service offerings, ensuring a smooth transition and effective utilization.
  • Analysis:
    • Develop and implement user-friendly workflows using tools such as Asana, Slack, Salesforce, and Google-based applications to streamline processes.
    • Design and maintain dashboards and reporting tools to provide actionable insights and support data-driven decision-making.
  • On-Site Support & Leadership Development:
    • Provide on-site support and leadership development, ensuring team members are well-trained and equipped to meet operational challenges of the launch
    • Mentor and coach team members to build leadership capabilities and foster a culture of continuous improvement.

What you'll need:
  • Bachelor's degree in supply chain management, logistics, business administration, or a related field
  • Minimum of 5 years of experience in e-commerce fulfillment operations, inventory management, and process optimization, preferably in a fulfillment center or distribution environment.
  • Strong leadership and team management skills with a proven track record of driving results.
  • Excellent analytical and problem-solving abilities with a detail-oriented mindset. Ability to analyze data and generate actionable insights using analytical tools such as MS Excel, Google Sheets, Metabase, Tableau, etc.
  • Proficiency in inventory management systems and software, such as ERP systems and warehouse management systems.
  • Strong understanding of inventory control best practices, lean principles, and continuous improvement methodologies.
  • Strong communication and interpersonal skills with the ability to collaborate effectively across departments and levels of the organization.
  • Lean program leadership and/or certification(s) preferred.
  • Preferred experience in Wholesale/B2B fulfillment
  • Ability to travel up to 15-25%

About ShipMonk

ShipMonk is a technology-driven fulfillment center that offers inventory management, order fulfillment, and warehousing services to e-commerce businesses. The company was founded in 2014 by Jan Bednar and has since grown to become one of the fastest-growing companies in the logistics industry. ShipMonk's mission is to help e-commerce businesses scale by providing them with a reliable and efficient fulfillment solution. The company's state-of-the-art technology platform allows businesses to manage their inventory, orders, and shipping from a single dashboard, making it easy to streamline their operations and focus on growth.
Learn more about ShipMonk
Size
1,000 employees
Industry
Transportation
Founded
2015
* Ladders Estimates

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