Months Per Year:12
Work Model:Hybrid Work Eligible
Job Description SummaryResponsible for maintaining and improving wired and wireless network services across two campuses, ensuring reliable and secure connectivity for users and devices. Supports an enterprise Wi-Fi environment with over 1,700 access points, guest networks, Mist Edge controllers, and Juniper and Cisco network infrastructure. Troubleshoots complex connectivity issues, manages essential network services, and performs upgrades, maintenance, and security updates to keep systems running smoothly. Provides backup firewall support. Works closely with IT teams and stakeholders to resolve issues, improve network performance, communicate updates, and support a positive user experience. Contributes to documentation and ongoing process improvements and participates in scheduled maintenance and after-hours support as needed.
Position Description:- Own the performance, reliability, and continuous improvement of enterprise Wi-Fi services across two campuses, supporting 1,700+ access points, guest networks, Mist Edge controllers, and diverse client devices.
- Administer and enhance wired network infrastructure, including Juniper and Cisco switching environments.
- Diagnose and resolve complex wired and wireless connectivity issues across a wide range of devices.
- Communicate clearly with end users and stakeholders throughout the troubleshooting lifecycle, setting expectations and providing timely updates.
- Manage critical network services including RADIUS authentication, DNS, DHCP, and IP address management (IPAM).
- Maintain and optimize network monitoring, alerting, and configuration management.
- Perform certificate management and updates across multi-vendor network platforms.
- Plan and execute network upgrades, patching, and lifecycle maintenance to ensure security and high availability.
- Participate in scheduled maintenance windows and respond to critical after-hours incidents as needed.
- Partner with internal teams to identify root causes, improve network performance, and enhance user experience.
- Contribute to documentation, process improvements, and operational best practices.
Hands-on Experience With- Juniper EX 4000/4400/4650/QFX switches and Virtual Chassis.
- JunOS and MX204 routers.
- Cisco Catalyst switch models 9550, 9350, 9200, 4500-X, 3850, 4510.
- Cisco Nexus switch 9300.
- Demonstrated understanding of IPv4 subnetting (/20-/24). IPv6 knowledge a plus.
- SolarWinds Network Performance Monitor (NPM) and Network Configuration Manager (NCM).
- EfficientIP SolidServer (DDI).
- Jira or similar ticketing systems.
- Familiarity with AWS Route 53.
- Relevant certifications: Juniper JNCIS-MistAI-Wireless, JNCIS-MistAI-Wired, JNCIS-ENT, Cisco CCNP.
- Applicable training courses for the technologies listed in this job posting.
- Familiarity with Palo Alto firewalls and Panorama is a plus.
- Project management experience is a plus.
Demonstrated Experience With- Juniper Mist wireless and switching.
- Cisco IOS and IOS-XE switching.
- VLANs, STP, PoE, and link aggregation.
- IPv4, DNS, DHCP, SNMP.
- OSPF.
Experience Troubleshooting Connectivity Across- Desktop - Windows and Mac.
- Mobile - Apple IOS, Android, Other.
- Various IoT platforms.
- Proactively manage user expectations by providing timely ticket updates and end-to-end communication throughout the troubleshooting lifecycle.
Qualifications- Bachelor's degree in IT or related field, or equivalent experience.
- 4+ years supporting enterprise Wi-Fi environments with 200+ access points.
- 2+ years supporting LAN environments with 100+ managed switches including troubleshooting, software upgrades, and hardware support.
Preferred Qualifications- Advanced experience with Juniper Mist at scale (~8,000+ daily connections).
- Experience maintaining a guest Wi-Fi portal in Mist
- Experience designing and supporting networks in higher education environments.
Proficiency with Microsoft Office Tools- Visio: logical and physical network diagrams.
- Excel: formulas, data manipulation, text manipulation, VLOOKUP, and conditional formatting.
- Word: styling, tables, graphics, TOC, watermarking.
- Outlook: calendar invites, tasks, contacts, autoreplies.
Demonstrated Ability to- Manage multiple tasks simultaneously.
- Shift your focus from one task to another based on support needs.
- Meet deadlines with attention to detail and accountability.
- Work independently and collaboratively.
- Communicate technical information clearly and tactfully.
- Exercise sound judgment in complex situations.
- Must be able to lift 50 pounds and transport up to 100 pounds on a cart among campus buildings.
- Must be able to work on ladders (6-10 ft) to access network equipment.
Location RequirementCandidates must live within a reasonable commute of our Seattle offices.
Compensation at a Glance$92,000 - $125,000
Application InstructionsPlease attach a cover letter with your resume when applying. Job postings are open until filled, unless otherwise specified.
Your total compensation goes beyond the number on your paycheck. Seattle University provides generous leave, health plans, and retirement contributions that add to your total compensation package.
Benefits at a GlanceConsistent with its fundamental Jesuit values, Seattle University offers a wide range of benefits designed to care for the whole person. Benefits are available to eligible employees working at an FTE of 0.53 or greater.Eligible employees may choose from three medical plans, as well as dental and vision insurance programs. Protect your income with life, short- and long-term disability coverage. Plan for your future with up to a 10% employer contribution toward retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions, up to a maximum of 5%.
Eligible employees may also take advantage of 100% paid tuition benefits for themselves and eligible dependents, a subsidized transportation benefit, a wellness program with free access to an on-site fitness facility, and a wide variety of campus events. Enjoy a generous holiday schedule, including a paid December holiday break closure, vacation and paid sick leave, and paid community service leave.
Positions designated as hybrid eligible may offer the opportunity for a hybrid work schedule after successful completion of an introductory period of 3-6 months. In these cases, the role typically begins fully on campus to support onboarding and training, with the potential to transition to a hybrid arrangement thereafter.
Positions designated as on-site are not eligible for hybrid work and are expected to remain fully on campus.
All flexible work arrangements are subject to periodic review and may be modified or discontinued at any time at the university's discretion.
