Senior Manager, Warehouse Operations

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide. Your New Role The Senior Manager, Warehouse Operations 6 US Retail is the senior operational leader for the North America Distribution Center, responsible for establishing and executing the long-term strategy for warehouse operations, distribution, ecommerce fulfillment, customer service and future network growth across US Retail. This includes the transformation and relocation of regional to national distribution centre as an objective for the launch of this position. Leading a team of Managers and operational leaders, this role ensures the distribution center operates efficiently, safely and cost-effectively while supporting a growing portfolio of retail stores, e-commerce channels and future business expansion. The Senior Manager serves as the primary business partner for Merchandising, Buying, Finance, Technology, People & Culture and Store Operations, ensuring operational capabilities evolve alongside business growth. This role balances strategic planning, financial oversight, operational governance, technology advancement and leadership development to create a scalable distribution operation capable of supporting the future US Retail network. Your Key Responsibilities Business, Strategy & Finance Develop and execute the long-term distribution, fulfillment and warehouse strategy for US Retail. Establish operational frameworks capable of supporting future store openings, expanded e-commerce fulfillment and additional IP distribution requirements. Own warehouse financial performance, labor planning, productivity targets and cost optimization initiatives, determining processes for all steps of inventory management from intake through to distribution. Evaluate future logistics, automation, technology and process opportunities to improve scalability and efficiency. Partner with the Director, Retail Operations on network expansion planning, warehouse capacity requirements and future operational investments. Own the warehouse P&L, investigating cost reduction opportunities, driving profitability and efficiency with full understanding of inventory variances, shrinkage and the appropriate supporting actions. Ability to be flexible and adapt through planning, executing and growing operations with expansion of distribution and fulfillment for the growing WBD IP retail opportunities. Operations Establish warehouse performance standards, operational KPIs for inventory, distribution and ecommerce fulfilment, service level expectations and reporting frameworks. Monitor operational performance and ensure corrective action plans are implemented when required across warehouse and ecommerce. Own the fulfillment across all dependencies from the distribution centre, ensuring on-time deliveries with 100% fulfillment rate across all in-stock products. Effectively manage all distributions to approximately 5 national retail stores and an ecommerce fulfillment operation. Provide strategic oversight of inventory accuracy, fulfillment performance, logistics execution and labor productivity. Review operational risks and implement mitigation strategies to support business continuity. Ensure daily operations remain structured through the management team including receiving, put-away, picking, packing, counting and shipping with all associated systems and technology. Take a leading role in communicating to Store Leadership about distributions and product intake, working together on operational issue fixing, constantly maintaining a solution focused approach. Maintain efficient workflows, systematic storage, and process documentation to support consistent operations. Troubleshoot distribution delays, inventory discrepancies and product quality issues that impact store operations, structuring appropriate reporting and action tracking processes. Leadership & People Lead and develop a high-performing warehouse leadership team including Warehouse Operations, Customer Services, and Fulfillment functions. Establish clear performance expectations, succession plans and ensure leadership development. Create a culture of accountability, safety, innovation and continuous improvement. Oversee workforce planning and organizational design to support future business growth including oversight of hiring, training, performance evaluations and corrective actions in partnership with People & Culture and Talent Acquisition. Ensure effective labor planning that balances productivity, cost control and staffing needs. Conduct performance reviews for all leadership, collaborate with managers to oversee performance of all team members, setting the expectations and standards clearly. Maintain clear communication with all team members within the Warehouse, ensuring visibility on business goals, performance and updates. Product and Systems Build a culture of constant inventory integrity, accuracy and effective cycle count through programs and workplace design. Partner with Merchandising Leadership to collaborate on intake forecasting to aid capacity planning. Partner with Technology teams to prioritize system enhancements, automation opportunities, and process improvements. Co-owning the set up for Microsoft Dynamics 365 for new distribution centre as well as all associated ecommerce systems for payment processing and shipping Cross-Functional Act as the primary liaison between the Dallas Warehouse and key business partners, including Merchandising, Buying, Marketing, PR, People & Culture, Finance, Security, Facilities, and external vendors, ensuring operational alignment with strategic business objectives. Communicate operational performance, system updates and process enhancements to leadership and stakeholders, enabling informed decision-making and proactive issue resolution. Oversee safety, security and compliance programs, working with Security and Facilities teams to maintain a secure and efficient working environment. Take responsibility for collaboration with third-party logistics, e-commerce, and fulfillment partners to uphold service standards, optimize delivery schedules, and support peak operational periods. Customer Services Lead and develop the US Retail Customer Services department, ensuring efficient operations and timely, accurate resolution of customer inquiries. Design and oversee workflows for orders, returns, replacements, refunds, and escalations, driving operational efficiency and service excellence. Partner with e-commerce, warehouse and store teams to proactively resolve recurring issues, enhance communication and elevate overall customer satisfaction. Qualifications and Competencies 6-8 years of senior national warehouse/distribution centre, logistics and fulfillment leadership experience in high-volume retail with premium quality brands and strong IP. Experience launching a new, national and multi-store warehouse operation. Strong knowledge of warehouse and ecommerce management systems (such as Microsoft D365, Shopify, Veeqo), inventory control and e-commerce fulfillment operations. Experience with internal and third-party logistics carriers. Previous experience working with themed entertainment / retail would be preferred. Analytical skills to interpret P&Ls, define KPIs and analyze financial data for operational decisions. Strong communication skills and ability to influence cross-functional teams, & managing direct teams. Bachelor’s degree in Supply Chain, Operations, Business, or related field preferred (or equivalent experience).