Work Location:Montréal, Quebec, Canada
Hours:37.5
Line of Business:TD Securities
Pay Details:$115,600 - $163,200 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:TD Securities OverviewWith more than 3,500 people in 13 offices around the world, TD Securities provides a wide range of capital market products and services to corporate, government and institutional clients who choose us for our knowledge, innovation and experience in the following key areas of finance:
- Investment and Corporate Banking
- Capital Markets
- Interest Rate, Currency and Derivative Products
- Commodities
- International Trade
Our services include the underwriting and distribution of new debt and equity issues, providing advice on strategic acquisitions and divestitures, and executing daily trading and investment needs.
Global Operations Overview:With offices located around the world and with more than 650 professionals, the strength of TD Securities Global Operations lies in the diverse and dynamic group of individuals who provide ongoing support functions for TD Securities' businesses and their partners. As part of TD Securities, Global Operations professionals can learn end to end processes as well as create relationships with different lines of business. Challenged to learn and grow within their role, members of Global Operations are supported in their goals of innovation, excellence and commitment to customer service.
Department Overview:Global Trade Finance Operations International processing hub is located in Montreal with spoke locations in Vancouver, Calgary, Toronto, Houston and Singapore. We are a team of over 95 experienced professionals who offer a full range of trade products and provide world class service to our customers located all over the globe.
Job AccountabilitiesOperations- Lead the newly established Working Capital unit, including the development and implementation of procedures and control points to safeguard the business.
- Partner with Product, Technology, Governance, and Control teams to support the launch of Supply Chain Finance products and the related platform.
- Establish a robust resource planning model and effective training program to support newly launched products.
- Partner with Origination to propose innovative credit structures for Core Trade and Working Capital transactions.
- Lead daily operations related to working capital transactions and the servicing of a portfolio of corporate borrowing accounts where TD acts as direct lender, including:
- Providing advanced technical guidance.
- Managing operational risk and working diligently with the team to ensure risks are well understood and adequately mitigated.
- Ensuring compliance with TD's internal policies and regulatory guidelines.
- Expertise in lending, credit lifecycle management within operations, and the use of the LoanIQ lending platform.
- Responsible for the portfolio managed by the team, including oversight of loan transactions, documentation review, updating and maintaining client profiles and records, daily transactional reconciliation, account monitoring and balancing, as well as other daily account operations.
- Responsible for the end-to-end management of processes related to supply chain finance, with a focus on both accounts payable and accounts receivable.
- Oversee the working capital operations workflow and optimize the daily allocation of volume through a continuous global tracking model.
- Strong decision-making skills within defined limits.
- Identify risks, including process gaps, and recommend, document, and implement solutions.
- Identify knowledge gaps and train the team accordingly to address them.
- Escalate and approve non-standard, high-risk, or other activities in accordance with enhanced due diligence procedures for AML and anti-boycott requirements.
- Support senior management by acting as a subject matter expert, proposing working capital solutions, and providing strategic insights and decision-making support.
- Identify procedures requiring improvement, then recommend, implement, and monitor the rollout of process enhancements.
- Ability to execute ad hoc, standard, and non-standard processes and requests of medium to high complexity with a significant impact on risk or the financial plan.
Customer Service- Ability to lead the team in meeting multiple on-demand service level agreements.
- Meet internal service delivery standards and manage exceptions to meet client deadlines.
- Provide daily status updates on volumes and metrics, including outstanding transactions.
- Contribute to effective and exceptional client service by:
- Acting as the face of Trade Finance Operations in client interactions, serving as the first point of contact for their trade finance activities
- Managing correspondence with clients and banks while developing and maintaining working relationships with internal and external partners
People Management- Provide strong day-to-day team leadership, work direction, and overall people management to ensure effective and efficient operations and the delivery of services and solutions in accordance with established service levels, quality standards, compliance requirements, and regulatory guidelines.
- Effectively handle critical or high-risk matters by determining the most appropriate course of action to resolve them.
- Lead process improvement initiatives for the regional office, with a focus on eliminating redundancies to create a more efficient work environment.
- Act as the primary point of contact for escalations and issue resolution for your team, internal and external partners, and clients; maintain effective relationships with business partners, other support groups, and escalation points at other lending institutions.
- Provide subject matter expertise and procedural guidance to all Trade Finance teams and internal TD partners.
- Interact and collaborate with cross-functional teams within TD Securities to ensure integrated service delivery, risk mitigation, and compliance with applicable internal and external requirements.
- Demonstrate strong leadership by recruiting top talent, setting goals, developing staff, managing employee performance, and providing ongoing coaching and training.
- Lead social activities within the department.
Other Qualifications / Skills / Experience- Strong knowledge of internal banking procedures related to all trade finance instruments.
- Proactive approach to problem solving.
- Demonstrated leadership and people management skills.
- Excellent listening, conflict resolution, and mediation skills.
- Excellent written and verbal communication skills, as well as strong interpersonal skills.
- Strong facilitation skills and ability to build consensus.
- Demonstrates initiative in resolving issues creatively and finding solutions.
- Demonstrated ability to view business processes from the client's perspective.
- Strong analytical skills and comfort working with data and statistics.
- Comfortable communicating at all levels of the organization.
- Results- and impact-oriented.
- Committed to delivering results within tight timelines.
- Hybrid role currently requiring a minimum of 3 days per week in the office.
Education- University degree or equivalent in business administration, finance, accounting, or a related field
Skill Category- Analytical skills and strong ability to work with reports and spreadsheets
- Effective communication
- Interpersonal skills
- Professional writing
- Time management and prioritization skills
- Relationship management
Language Requirement (Quebec only):Maîtrise d'une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.
