Senior Manager, Strategy & Operations, DoorDash for Business

About the Role

As a Senior Manager, Strategy & Operations (Audience Growth & Product Strategy), you will play a critical role in shaping how DoorDash for Business grows its customer base, expands platform adoption, and identifies new product opportunities that can accelerate the business. As a senior leader on the team, you will set strategy across both the businesses we sell to and the employees and administrators who use our product, and you will lead a high-performing team to deliver it.

You will own the strategy for growing our audience of companies and the employees within them, including how we identify, prioritize, acquire, activate, and expand across key customer segments, personas, industries, and use cases in a B2B2C model. You will also own product growth strategy for our core platform, helping define how we increase adoption, engagement, retention, and customer value across existing products, including through CRM and lifecycle programs and in-app merchandising.

In addition, you will help identify and evaluate net-new product opportunities that can unlock future growth. This includes sizing opportunities, understanding customer pain points, validating demand, shaping early GTM strategy, and partnering with Product, Marketing, Sales, Customer Success, Analytics, and Finance to determine where DoorDash for Business should invest.

A core part of this role will be owning the voice of the customer. You will create structured feedback loops that capture insights from executives, administrators, employees, Sales, Customer Success, Support, and market research, then translate those insights into clear recommendations that inform product roadmaps and business priorities.

This role is ideal for a seasoned leader who thrives at the intersection of growth strategy, product strategy, CRM, in-app merchandising, analytics, customer insight, and cross-functional execution.

Reporting to the Head of Growth Strategy and Operations, DoorDash for Business, you will work closely with operators, field teams, product and other teams to make your vision a reality.
You're excited about this opportunity because you will...

• Strategize
  Set audience growth and product growth strategies for DoorDash for Business, identifying the highest-impact customer segments, personas, use cases, and product opportunities to grow the business.
• Operate
  Partner cross-functionally with Product, Marketing, Sales, Customer Success, Analytics, Finance, Operations, and Engineering to turn growth priorities into clear plans, experiments, launches, and measurable outcomes.
• Build
  Create scalable growth playbooks, dashboards, research processes, and operating cadences that help the team better understand customer needs, product adoption, and expansion opportunities.
• Grow
  Drive growth for the core platform by identifying opportunities to improve customer acquisition, activation, engagement, retention, feature adoption, and overall customer value, using CRM and in-app merchandising as core levers.
• Explore
  Evaluate net-new product opportunities by sizing markets, understanding customer pain points, validating demand, assessing GTM feasibility, and recommending where the business should invest.
• Champion the Customer
  Own voice-of-customer feedback loops across customer interviews, Sales and Customer Success insights, surveys, support trends, and product usage data to inform product roadmaps and business priorities.
• Analyze
  Use SQL, AI tools, customer research, and product analytics to uncover insights, prioritize opportunities, and translate data into clear recommendations for cross-functional partners and senior leaders.
• Construct
  Bring structure to ambiguous growth opportunities by creating the frameworks, playbooks, and processes needed to move ideas from insight to action.

We're excited about you because...

• You have 10+ years of experience in product growth, audience growth, GTM strategy, business operations, product strategy, commercial strategy, growth marketing, or consulting, with a proven track record at high-growth companies with growing audiences in a B2B2C business model.
• You have an MBA from a top-tier university and/or experience at a leading strategy consulting firm, ideally McKinsey & Company, Bain & Company, or Boston Consulting Group.
• You have hands-on experience with CRM and in-app merchandising, and have used them to drive activation, engagement, retention, and revenue at scale. You understand how to develop audience growth strategies, including customer segmentation, persona prioritization, market sizing, funnel analysis, activation, retention, and expansion opportunities.
• You can help drive product growth strategy across a core platform, including adoption, engagement, onboarding, feature usage, lifecycle motions, packaging, positioning, and customer value creation.
• You have experience evaluating net-new product opportunities, including identifying customer pain points, sizing opportunities, validating demand, defining success metrics, and shaping early GTM strategy.
• You are highly analytical and can translate complex datasets into actionable recommendations. Strong SQL fluency is required.
• You are AI-forward and use AI, automation, and emerging technologies to accelerate research, synthesize customer feedback, improve analysis, streamline reporting, and increase team productivity.
• You are deeply customer-centric and can turn customer feedback, behavioral data, sales insights, and support signals into clear recommendations that inform product roadmaps.
• You are a strong communicator who can turn ambiguous opportunities, customer insights, and data into clear narratives for senior leaders.
• You thrive in ambiguity, proactively identify growth opportunities, build scalable solutions, and drive execution from concept through implementation.
• You are an exceptional people leader with a track record of building and managing high-performing teams, and you can elevate them through sharper prioritization, stronger analytical rigor, clearer operating rhythms, and higher-quality strategic guidance.

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$170,000-$250,000 USD