Intuit Inc

Senior Manager, Site Reliability Engineering

Intuit Inc • $222K — $300K *
Mountain View, CA 94040In-Person
Information Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8+ years in systems, site reliability, or infrastructure engineering, with 3+ years in a management role.
  • Hands-on experience with AWS production infrastructure at scale.
  • Proven success in achieving high availability for critical systems in regulated sectors like fintech.
  • Expertise in incident management and conducting postmortems.
  • Strong technical knowledge in distributed systems and infrastructure-as-code.

Responsibilities

  • Own operational excellence for Fintech services, targeting 99.999% uptime.
  • Lead and mentor a team of 10-15 SREs, focusing on development and performance management.
  • Engage in architectural reviews and participate actively in incident resolutions.
  • Execute an AI Ops roadmap for autonomous system management.
  • Classify and automate repetitive operational tasks to minimize manual interventions.
  • Measure improvements in operational efficiency linked to AI interventions.
  • Enhance incident management processes through rigorous review and post-incident analysis.

Benefits

  • Comprehensive benefits package including health insurance and 401(k).
  • Flexible work environment promoting work-life balance.
  • Professional development opportunities including training and workshops.
  • Encouragement of a culture of innovation and continuous improvement.
  • Participation in a performance rewards system including bonuses and equity.
Full Job Description
The Opportunity

We're hiring a Senior Manager, Site Reliability Engineering to lead a hands-on team of 10-15 systems and reliability engineers responsible for the availability, performance, and operational health of Fintech Platform services running in AWS. This leader owns the strategy and execution behind operational excellence: driving toward a 99.999% availability bar, maturing incident management practices, and building self-healing, well-instrumented infrastructure at scale.

This is a player-coach role. You will set technical direction and organizational strategy while staying close to the systems - reviewing designs, joining incident bridges, and coaching engineers through complex production issues. You'll partner closely with software engineering, product, security, and other SRE/infrastructure leaders across Intuit to raise the bar on reliability company-wide.

A defining priority for this role is AI Ops: embedding AI-driven, autonomous operations into how the team runs infrastructure. You will lead the shift from manual, human-triggered response toward self-healing systems that detect, diagnose, and remediate issues autonomously - reducing developer toil, cutting MTTR, and freeing engineering capacity to focus on higher-value work. Done well, this delivers 3x the operational impact of the team today and directly accelerates the pace at which we deliver value to customers.

Responsibilities
Responsibilities

  • Own end-to-end operational excellence for Fintech Platform services: define and drive the strategy for achieving and sustaining 99.999% availability across customer-facing and internal systems.
  • Lead, grow, and directly manage a team of 10-15 systems/site reliability engineers - hiring, mentoring, setting goals, and developing the next generation of technical leaders.
  • Act as a hands-on technical leader: participate in architecture and design reviews, write and review code/IaC where needed, and dive into production systems alongside the team.
  • AI Ops: Driving 3x Impact Through Autonomous Operations- Define and execute an AI Ops roadmap that embeds autonomous detection, diagnosis, and remediation into production systems, targeting a 3x improvement
  • Identify high-toil, repetitive operational workflows and systematically replace them with autonomous agents and automation, freeing engineers to focus on higher-leverage engineering work.
  • Measure and report on toil reduction, automation coverage, and velocity gains, tying AI Ops investment directly to faster, safer delivery of customer value.
  • Drive incident management maturity - own the incident command process, lead or oversee response for high-severity (P1/P2) incidents, and ensure rigorous root-cause analysis and blameless postmortems.
  • Build and scale AWS cloud infrastructure (compute, networking, storage, container orchestration) with a focus on resiliency, auto-remediation, chaos engineering, and multi-AZ/multi-region failover.
  • Define and report on SLOs/SLIs, error budgets, and availability metrics; use data to prioritize reliability investments and reduce toil through automation.
  • Partner with software engineering, product management, security, and compliance teams to embed reliability, observability, and operational readiness into the software development lifecycle.
  • Establish and continuously improve on-call practices, runbooks, alerting, and escalation paths to reduce MTTD/MTTR.
  • Own capacity planning, cost optimization, and infrastructure roadmap decisions for the systems under your purview.
  • Represent Infrastructure & SRE in leadership forums, change advisory boards, and executive incident reviews; communicate risk and operational posture clearly to senior stakeholders.
  • Champion a culture of operational rigor, psychological safety, and continuous improvement across the team.


Qualifications
Qualifications

  • 8+ years of experience in systems engineering, site reliability engineering, or infrastructure engineering, with 3+ years directly managing engineering teams.
  • Proven, hands-on experience operating production infrastructure in AWS at scale (EC2, EKS/ECS, VPC, RDS/DynamoDB, IAM, CloudWatch, Auto Scaling, and related services).
  • Track record of driving high-availability outcomes (99.9%+ and above) for mission-critical, customer-facing systems, ideally in fintech, payments, or another regulated/high-trust domain.
  • Deep experience with incident management - running incident command, leading postmortems, and building organizational muscle around detection, response, and prevention.
  • Strong technical foundation in distributed systems, networking, containerization/orchestration (Kubernetes), and infrastructure-as-code (Terraform, CloudFormation, or similar).
  • Experience with observability and reliability tooling (e.g., Datadog, Splunk, PagerDuty, Prometheus/Grafana) and building SLO-driven operations.
  • Demonstrated ability to balance hands-on technical depth with people leadership - comfortable reviewing a design doc and coaching a direct report in the same day.
  • Excellent communication skills, with experience presenting risk, status, and strategy to senior/executive leadership.
  • Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.
  • Experience designing or scaling AI Ops / autonomous remediation capabilities (AIOps platforms, ML-based anomaly detection, agentic automation) that measurably reduced toil or MTTR.
  • Experience operating within a regulated fintech, banking, or payments environment (PCI, SOC 2, money movement/ACH systems).
  • Prior experience building or scaling a chaos engineering or resilience testing practice.
  • Familiarity with cost and capacity management for large-scale multi-account AWS environments.
  • Experience leading through major incidents involving cross-functional executive stakeholders.

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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
The expected base pay range for this position is:
Mountain View $222,000 - $300,500

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

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Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

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At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

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