The Senior Manager, Field Excellence & Operations serves as the primary Sales Force Effectiveness (SFE) and field operations partner for the Uro-Oncology and Reproductive Medicine Business Units. The role is responsible for translating commercial strategy into actionable field execution through segmentation, targeting, call plan design, territory alignment, and field performance reporting. 

This individual will act as a trusted advisor to Business Unit leadership, National Sales leadership, and field management teams, helping ensure field resources are focused on the highest-value opportunities and supported with clear, actionable performance insights. 

The Senior Manager will serve as the Subject Matter Expert (SME) for field force planning and field reporting, while also supporting training and adoption of commercial sales operations tools, including Sales Compass and other field enablement platforms. The role will lead day-to-day engagement with external vendors supporting field excellence deliverables.

Key Responsibilities 

Sales Force Effectiveness & Field Strategy 

• Serve as the primary Field Excellence and Operations partner for the Uro-Oncology and Reproductive Medicine Business Units. 

• Lead segmentation and targeting initiatives to align field activity with commercial priorities and highest-value customer opportunities. 

• Develop, maintain, and optimize call plans that support business objectives and brand strategy. 

• Lead territory alignment analyses and provide recommendations to optimize coverage, workload balance, and field execution. 

• Partner with Business Unit and Sales leadership to identify opportunities to improve field productivity and execution effectiveness. 

• Translate business needs and data-driven insights into clear, field-ready recommendations. 

Field Reporting & Dashboards 

• Own the design, development, and delivery of field performance reporting and dashboards for supported Business Units. 

• Analyze sales, field activity, targeting, and execution data to identify trends, risks, and opportunities. 

• Develop and maintain field dashboards using Power BI or similar business intelligence platforms. 

• Define and monitor key field effectiveness KPIs, including coverage, reach, frequency, call plan adherence, target engagement, and territory-level performance. 

• Provide actionable reporting insights to Business Unit leadership, National Sales leadership, Regional Sales Directors, and field management. 

• Ensure reporting outputs are accurate, user-friendly, and aligned to business decision-making needs. 

Field Enablement & Sales Operations Tools 

• Serve as the SME for Sales Compass and other sales operations tools used by the field organization. 

• Develop and deliver training to improve field understanding and adoption of tools, reports, dashboards, and field effectiveness processes. 

• Partner with Sales leadership to identify training needs and support consistent use of field enablement tools. 

• Act as a resource for National Sales leadership, Regional Sales Directors, District Managers, and field representatives on targeting, reporting, and field operations processes. 

• Support communications and change management related to field reporting enhancements, targeting updates, call plan changes, and sales operations tools. 

Vendor Management & Cross-Functional Collaboration 

• Lead day-to-day engagement with external vendors supporting segmentation, targeting, call planning, territory alignment, and field reporting initiatives. 

• Translate business requirements into clear vendor deliverables and ensure outputs meet quality, timing, and business expectations. 

• Partner with Commercial Operations, Business Unit stakeholders, Sales leadership, Data & Analytics, and other cross-functional teams to execute field excellence priorities. 

• Coordinate project timelines, stakeholder input, and deliverable review processes for assigned field excellence initiatives. 

• Identify process improvement opportunities that increase efficiency, clarity, and field impact. 

Qualifications & Experience 

Required Qualifications 

• Bachelor's degree required. 

• 7+ years of experience in pharmaceutical Commercial Operations, Sales Force Effectiveness, Field Operations, Sales Operations, Business Analytics, or related functions. 

• Demonstrated experience supporting pharmaceutical or specialty sales organizations. 

• Hands-on experience with segmentation, targeting, call plan development, territory alignment, and field force reporting. 

• Experience developing and maintaining field dashboards using Power BI or similar business intelligence tools. 

• Experience working with pharmaceutical commercial datasets such as sales, activity, prescribing, claims, specialty pharmacy, or other customer-level data sources. 

• Strong ability to translate data and business questions into actionable field recommendations. 

• Experience managing external vendors or consulting partners. 

• Strong communication, presentation, project management, and training skills. 

• Ability to influence stakeholders across Sales, Marketing, Commercial Operations, Business Units, and Analytics without direct authority. 

Preferred Qualifications 

• Experience supporting Oncology, Uro-Oncology, Reproductive Medicine, or specialty pharmaceutical products. 

• Experience supporting product launch, growth-stage brands, or evolving field force models. 

• Experience with Sales Compass or similar sales operations / field enablement platforms. 

• MBA, MS, or other advanced degree preferred. 

Ferring + you   

At Ferring, we offer competitive total compensation along with an exceptional range of flexible benefits, personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work. From working hours that respect your lifestyle, a culture that is welcoming and equitable, and the chance to work with the industry’s most impressive people, these are just some of the ways we live our "People First" philosophy.  

Our Compensation and Benefits 

At Ferring, base salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is $134,000 to $150,000, which is the reasonable estimate of the base compensation for this role. The actual amount paid may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, education and primary work location. Additional compensation for this role will be provided based on competitive annual incentive compensation targets in the form of an annual bonus - payouts are based on individual and company performance.

Benefits for this role include comprehensive healthcare (medical, dental, and vision) with a premium differential, inverse to base salary, to be paid by employees, a 401k plan and company match, short and long-term disability coverage, basic life insurance, wellness benefits, reimbursement for certain tuition expenses, sick time of 1 hour per 30 hours worked, vacation time for full time employees to accrue up to 120 hours in the first four (4) years of employment, and 160 hours in the fifth (5th) year of employment as well as 15 paid holidays per year. We are proud to offer paid parental leave subject to a minimum period of employment at Ferring.