Senior Manager, Product Strategy & Operations

As Senior Manager, Product Strategy & Operations, you will own how drive the product strategy work that decides where we play and how we win. Our strategy agenda is bigger than ever: an AI-native product transformation, major portfolio decisions, pricing and packaging, and market strategies across the globe. What the seat offers: Board-level narrative ownership, direct C-suite proximity, on a team that works AI-natively, with Claude in the workflow every day. This is a Full-time permanent position This is a new position Location: This is a hybrid role requiring the successful candidate to work 3 days a week in our Toronto office, located at 351 King St E, Suite 1100, Toronto, ON. What you will be doing: • Own the Product Board narrative end-to-end: build the storyline, synthesize the insight, sharpen the message, and prepare the CPO and Product leadership to deliver it. • Lead priority strategy initiatives end-to-end: Product maintains a standing pipeline of our highest-stakes strategy questions, and this role owns taking each from ambiguous problem to executive decision. • Drive the strategy layer of annual planning: design the frameworks, synthesize inputs from our teams worldwide, and produce the core strategy artifacts leadership decides on. • Turn ambiguity into decisions: structure multi-stakeholder questions into crisp narratives, and decision documents that executives act on. • Operate as a trusted thought partner to the Director of Global Product Operations and the CPO's leadership team, in conversations that set Product's direction. What you will bring: • 3-5 years of experience spanning top-tier management consulting and/or in-house corporate strategy of comparable rigor. • Demonstrated leadership of strategic workstreams: analyses and storylines you drove and defended to senior executives yourself. • Structured problem-solving fluency: hypothesis-driven storylines, top-down communication, synthesis of ambiguous inputs. • Excellent written communication: decision documents and executive materials that stand on their own. • Executive presence: comfortable presenting to, and pushing back on, C-level stakeholders. • Hands-on fluency with modern AI tools (such as Claude). • Experience with B2B SaaS, fintech, audit/accounting, or another regulated software environment. • Experience contributing to Board-level or C-suite materials. • Familiarity with pricing & packaging or product lifecycle decisions. Salary range: The salary range for this position would be between CAD$115,000 and CAD$130,000, depending on experience level. This role is also eligible for discretionary bonus and/or commission, as well as other benefits. Actual pay within the listed range will be determined based on factors such as transferable skills, relevant experience, market conditions, and primary work location. The posted range is subject to change and may be updated periodically.