As a member of CIBC's team, the Software Engineering Manager is a professional responsible for managing multiple development projects, integrating vedor products and application support functions for a major line of business. The role applies professional knowledge to oversee the development, testing and implementation of organization-wide systems, directing, motivating and developing staff to maximize their individual contribution and function effectively as a team.
The Manager of Payments Technology is responsible for overseeing the day-to-day operations, development, and support of payment technology solutions. This role will manage a team of engineers and analysts, ensuring the reliable delivery and integration of payment systems such as ACH, Instant Payments, wires, SWIFT and Zelle. The ideal candidate will have hands-on experience with payment processing technologies, API integrations, and vendor platforms, and will play a key role in supporting business objectives and technology initiatives.
This role is a Hybrid role with 2-3 days required on-site per week.
KEY ACCOUNTABILITIESTeam Leadership & Development
- Manage, coach, and develop a team of engineers and analysts focused on payment technology solutions.
- Foster a collaborative and high-performance team culture.
Payments Technology Operations
- Oversee the daily operations and support of payment systems, ensuring high availability and performance.
- Coordinate incident management, problem resolution, and system monitoring for payment applications.
Project Delivery & Integration
- Lead and participate in projects to implement and enhance payment processing solutions, including SWIFT, Wire, ACH, Instant Payments, and Zelle.
- Support API enablement and integration efforts with internal and external partners.
Vendor Management
- Work closely with vendor partners such as FIS, Volante, Finastra,Intellect and other fintech providers to ensure optimal performance and service delivery.
- Support the evaluation and onboarding of new payment technology vendors.
Process Improvement
- Identify and implement process improvements to enhance the efficiency, reliability, and scalability of payment technology operations.
- Ensure compliance with regulatory requirements and industry standards.
Collaboration & Communication
- Collaborate with business, technology, and operations teams to understand requirements and deliver solutions that meet business needs.
- Communicate project status, risks, and issues to stakeholders in a timely and effective manner.
KNOWLEDGE AND SKILLS Experience
- 10+ years of experience in payment technology, financial services, or a related field.
- Extensive knowledge of banking products, services, and industry regulations; expert understanding of current industry trends and developments; ability to influence strategic decisions using industry knowledge
- Ability to think strategically about the bank's objectives, aligning projects with broader business goals
- Experience managing or leading technical teams is preferred.
- Experience integrating new vendor products in a high volume payments processing environment
- Familiarity with vendor platforms such as FIS, Fiserv, Finastra, or other fintech payment providers.
Technical Skills- Experience in Azure cloud technologies with .Net, AKS, Postgres/SQL server
- Experience in integration technologies like IBM MQ, Rabbit MQ, Kafka
- Experience supporting JAVA based applications.
- Hands-on experience with payment processing technologies (SWIFT, Wire, ACH, Instant Payments, Zelle).
Process & Methodology
- Working knowledge of Agile, Scrumban, or similar methodologies.
- Understanding of ITIL processes and best practices in production support.
Other Skills
- Strong analytical, problem-solving, and organizational skills.
- Excellent communication and interpersonal abilities.
- Ability to manage multiple priorities and deliver results in a fast-paced environment.
WORKING CONDITIONS
• This role operates within a normal office environment
- Hybrid
- This position does not offer visa sponsorship.
At CIBC, we offer a competitive total rewards package. This role has an expected salary range of
$170,000.00 - $205,000.00 for the Chicago market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee's needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.
Job LocationIL-Chicago, 70 W Madison St Fl 10
Employment TypeRegular
Weekly Hours40
SkillsAnalytical Thinking, Application Development, Application Testing, Emerging Technologies, People Management, Project Management Technology, Technical Leadership, Work Collaboratively
