Newegg Incorporated

Senior Manager, Logistics

Newegg Incorporated • $90K — $120K *
Ontario, CA 91761In-Person
Transportation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7+ years of experience in warehouse fulfillment operations and inventory control; 3+ years in a leadership role.
  • Strong track record in high-volume e-commerce, retail, or consumer goods fulfillment.
  • Expert in fulfillment center operations, process optimization, and KPI performance management.
  • Proficient in WMS, inventory control, labor management, and warehouse automation technologies.
  • Strong leadership, communication, and collaboration capabilities.
  • Bachelor's degree in supply chain management, logistics, business administration, or equivalent experience.

Responsibilities

  • Execute operational strategy by translating fulfillment goals into enforceable procedures and standards.
  • Lead daily warehouse operations to ensure accurate, efficient order processing and adherence to performance benchmarks.
  • Monitor and maintain inventory accuracy through regular audits and resolution of discrepancies.
  • Drive process improvements in picking, packing, inventory management, and shipping to enhance efficiency and customer satisfaction.
  • Establish KPI tracking systems to inform decision-making and improvement efforts.
  • Collaborate with tech teams to optimize warehouse systems and automation solutions.
  • Manage labor planning to align staffing with business needs while ensuring productivity and cost efficiency.

Benefits

  • Leadership development opportunities to mentor and grow team capabilities.
  • Exposure to innovative technologies and automation processes in fulfillment operations.
  • Collaboration with cross-functional teams across the organization.
  • A focus on safety and compliance as core operational principles.
  • Potential for engagement in strategic projects impacting business growth and efficiency.
Full Job Description
  • Execute and enforce operational strategy: translate fulfillment strategy into enforced policies, standard work, and performance standards across all fulfillment activities.
  • Own daily fulfillment operations: lead end-to-end warehouse fulfillment so that orders are processed accurately, efficiently, and on time, holding the operation to clear performance standards every shift.
  • Maintain inventory accuracy: monitor day-to-day inventory operations including inbound, put-away movement for each warehouse; ensure regular cycle counts and physical counts are conducted per procedures; investigate and resolve discrepancies; develop and enforce inventory control procedures.
  • Drive process improvement: lead measurable improvements in picking, packing, inventory management, and shipping workflows to increase throughput, raise quality and customer experience, and reduce overall cost per order.
  • Build performance monitoring systems: establish and maintain KPI tracking for order accuracy, on-time shipment, inventory accuracy, and labor productivity, and use the data to direct daily decisions and improvement priorities.
  • Optimize technologies and automation: partner with tech and operations to implement, configure, and continuously improve the warehouse systems and warehouse automation solutions.
  • Lead fulfillment initiatives: own key projects including automation upgrades, capacity planning, and new fulfillment programs from business case through execution and post-launch performance.
  • Manage labor planning and staffing: build labor and staffing strategies that support seasonal peaks and business growth while protecting productivity and cost targets.
  • Ensure safety and compliance: maintain full compliance with safety, regulatory, and company policies throughout the warehouse environment, and make safety a non-negotiable operating standard.
  • Develop the team: provide leadership, mentorship, and development to fulfillment supervisors and staff, building a culture of accountability, safety, and continuous improvement.
  • Collaborate cross-functionally: work across operations, business, tech, transportation, and customer service to keep fulfillment aligned with the broader supply chain and customer commitments.


Required
  • 7+ years of progressive experience in warehouse fulfillment operations, inventory control, including at least 3 years in a leadership role.
  • Proven track record leading high-volume warehouse fulfillment in e-commerce, retail, or consumer goods.
  • Strong expertise in fulfillment center operations, process optimization, and KPI-based performance management.
  • Solid working knowledge of WMS, inventory control, labor management, and warehouse automation technologies.
  • Demonstrated leadership, communication, and cross-functional collaboration skills.
  • Bachelor's degree in supply chain management, Logistics, Business Administration, or a related field or equivalent operational experience.

Preferred
  • Master's degree in a related Field.
  • Hands-on experience leading WMS implementations or warehouse automation deployments.
  • Experience scaling fulfillment operations through high-growth or rapidly shifting business priorities.
  • Strength in data analytics; proficiency with Microsoft Office (Excel, PowerPoint, Outlook) and operational reporting tools.
  • Good understanding of current technology trend within material handling, logistics and ecommerce order fulfillment industry.

Leadership & Core Competencies

  • Operates with urgency and sound judgment in a fast-paced, high-volume environment with shifting priorities.
  • Leads through clear standards and accountability rather than firefighting; gets the floor to own its own metrics.
  • Makes decisions from data and is comfortable building the measurement when it does not yet exist.
  • Builds trust across a matrixed organization - operations, IT, inventory, and transportation.
  • Develops people; grows supervisors into stronger operators and builds bench strength.
  • Treats safety and compliance as non-negotiable foundations of how the operation runs.

About Newegg Incorporated

Newegg is an online retailer of computer hardware and software, consumer electronics, and other products. The company was founded in 2001 by Fred Chang and has since grown to become one of the largest online retailers in the US. Newegg offers a wide selection of products from various brands, including Acer, Asus, HP, Lenovo, and Microsoft. The company has won numerous awards for its customer service and has been recognized as one of the best places to work in the US. Newegg is headquartered in City of Industry, California and has operations in North America, Europe, and Asia.
Learn more about Newegg Incorporated
Size
2,000 employees
Industry
Consumer Technology
Founded
2001
* Ladders Estimates

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