Role OverviewWe are seeking a Senior Manager, GTM Customer Recruiting to lead our customer-facing recruiting team across North America and EMEA. In this role, you will lead direct recruiters and regional team leaders, serve as a trusted talent advisor to senior executives, and ensure high-execution talent delivery across Customer Success, Solutions Consulting, Professional Services, and Technical Services.
This role requires a commercially minded leader who operates with strategic vision and operational rigor. You will balance immediate hiring delivery with long-term talent strategy, build capability across your team, and partner with global stakeholders to deliver an integrated, global narrative for customer recruiting.
Key ResponsibilitiesTeam Leadership and Operational Excellence- Lead a high-performing regional team of recruiters in North America while providing leadership through a regional team leader in EMEA
- Build an environment of high accountability and ownership, coaching recruiters to solve complex problems, develop independent judgment, and present data-backed recommendations
- Drive operational consistency, pipeline health, and high execution standards across all supported technical and customer-facing business units
Executive Partnership and Global Alignment- Serve as the primary talent consultant to SVP and C-suite leaders across Customer Success, Solutions Consulting, Professional Services, and Technical Services
- Synthesize recruitment metrics, market trends, and talent pipelines into clear executive summaries and actionable hiring strategies
- Partner with regional talent leaders in APAC to maintain comprehensive global visibility and present a unified recruiting narrative to global executive stakeholders
Strategic Talent Advisory and GTM Integration- Transition recruiting from a transactional service model into a strategic talent partnership that elevates overall quality of hire and long-term organizational design
- Collaborate closely with GTM recruiting peers to share capacity, balance resources across sales and customer functions, and eliminate single points of failure
- Own workforce planning, capacity modeling, and delivery projections in close alignment with business strategy and finance partners
Core Requirements- 10+ years of progressive talent acquisition/recruiting experience, including 4+ years leading recruiting teams within high-growth technology organizations
- Proven experience supporting and leading recruiting for customer-facing and GTM functions, with the ability to translate business strategy and organizational needs into effective talent strategies across Customer Success, Solutions Consulting, Professional Services, and/or Technical Services
- Demonstrated success developing senior ICs and managers through coaching, performance management, talent reviews, and career development, with a focus on building strong teams and future leaders
- Trusted advisor to SVP and C-suite executives, skilled at driving strategic alignment using data-driven insights and clear, structured communication
- Demonstrated capability to drive operational change, navigate organizational ambiguity, and influence cross-regional stakeholders without direct reporting authority
MongoDB's base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB's total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.
MongoDB's base salary range for this role in the U.S. is:
$104,000-$204,000 USD
