Work Location:Toronto, Ontario, Canada
Hours:37.5
Line of Business:Technology Solutions
Pay Details:$148,800 - $190,100 CAD
The pay details posted reflect a temporary market premium specific to this role that is reassessed annually.
Job Description:Our Branch Services pillar supports the servicing applications used by our frontline colleagues to authenticate and assist our customers with their day-to-day banking needs.
Job Summary: We are seeking a highly skilled and motivated Senior Engineering Manager to oversee the ongoing support, development, and management of our branch servicing applications. The ideal candidate will be responsible for ensuring the availability and performance of applications, managing problem resolution, and coordinating with various teams to maintain a high standard of service.
Key Responsibilities:- Application Support:
- Monitor application health reports, shift manager reports, and alerts to recommend and implement corrective actions.
- Review operating system logs and maintain the health of managed components.
- Investigate and resolve issues at different support levels
- Problem Management:
- Investigate problems, perform impact analysis, and implement changes to resolve.
- Participate in post-incident review sessions.
- Change Management:
- Monitor implementation schedules
- Review high-risk and high-impact changes
- Engage with partners for application-specific concerns
- On-Call Management:
- Administer the on-call process and develop on-call rotation schedules
- Manage on-call equipment and ensure holiday and vacation coverage
- Vendor and Supplier Management:
- Manage vendor and third-party supplier relationships
- Review and provide input to vendor contracts
- HR Activities:
- Conduct one-on-one meetings with the team
- Conduct performance reviews and career development discussions
- Organize management and team meetings
- Business Continuity:
- Ensure annual testing and setup of infrastructure plans
Qualifications:- Bachelor's degree in computer science, Information Technology, or a related field.
- Minimum of 10 years of in-depth experience working with technology development, testing and infrastructure to deliver complex technology projects.
- Hands-on experience or prior role as a Development Manager
- Proven experience in application support and development management.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Experience with large scale modernization initiatives.
- Familiarity with business continuity and disaster recovery planning.
- GitHub and Co-pilot experience
- Experience with scheduling and monitoring tools
Preferred Qualifications:- Experience with vendor and third-party supplier management.
- Knowledge of ITIL processes and best practices.
- Host Knowledge
Where You Will WorkYou'll be expected to work primarily on-site at a TD location for meetings, team events and experiences. The hiring manager will provide more information about how this works for their team.
Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & OnboardingWe will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):Sans Objet
