Job Type
Full-time
Description
This is a 100% in-office role based at our
Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.
Position OverviewProvides day-to-day and strategic leadership to the Benefits Support team. This position is accountable for translating the company and operations goals and vision to the vision and structure of the department while implementing appropriate management controls and processes. The Sr. Manager is responsible for working with other operations leaders and other internal and external groups to forward the team, operations, and Paylocity objectives.
Primary ResponsibilitiesThe below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Responsible for defining the vision and developing goals for their assigned teams.
- Responsible for capturing data and working with our systems development teams to build the capabilities needed to support our customers well, allow for positive and efficient support experiences, and drive additional market opportunities.
- Responsible for managing, developing, planning, and guiding strategic initiatives to achieve accepted goals and meet published SLAs.
- Responsible for personnel staffing, morale, measurement, and employee development
- Responsible for evaluating processes involving internal and external partners and working with those partners to improve them.
- Responsible for effective communication between all internal and external partners.
- Responsible for development of KPIs and reporting over the KPIs to senior management.
- Responsible for leading the team to achieve productivity and financial targets while being accountable to the approved fiscal budget.
Education and Experience- Bachelor's degree or equivalent experience
- 5+ years in an operational management role in a high volume environment
- Proven success of management concepts and practices including supervising and motivating employees, performance management and employee development/training.
- Experience developing, implementing and managing control/auditing processes via a recognized process improvement methodology, (such as Lean Six Sigma), is required
Project Management- Experience managing employees working on both task oriented and project driven tasks a strong plus
- Experience managing tasks in a matrix project management environment is a strong plus
- Experience developing and driving adoption of cross departmental processes preferred
- Experience collecting data and driving development priorities using a data focused approach is a plus
- Experience working with payroll and/or HR data a huge plus!
- Extensive experience with a multi-customer product required.
- Demonstrated use of a Process Improvement methodology is required.
- Strong communication skills with external parties required
Physical requirements- Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
- Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.
The base pay range for this position is $102,000 - $130,000 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.
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