Qualifications

• Bachelor's degree in business or related field; advanced degree or insurance certifications are a plus.
• 8+ years of management experience, with 5+ years in direct client interaction in insurance or assistance.
• Proven experience managing Profit & Loss in a global setting.
• Strong leadership and mentoring abilities for high-performing teams.
• In-depth understanding of claims processes and TPA business operations.
• Experience in Lean or process improvement methodologies.
• Exceptional relationship management and collaboration skills.

Responsibilities

• Oversee strategic direction and operational excellence of Travel and Medical TPA activities.
• Lead and mentor a team of department managers and staff to create a customer-centric culture.
• Develop and execute business plans in line with global AXA transformation objectives.
• Drive productivity and service quality through change management initiatives.
• Build and nurture relationships with key clients and partners for business growth.
• Manage outsourced claims operations, ensuring compliance and quality standards.
• Support feasibility studies and operational planning for new business ventures.

Benefits

• 20 days Annual Leave (increasing to 25 with service)
• 8 Paid Company Holidays
• Comprehensive Medical, Dental, Vision, and Life Insurance
• 401(k) Pension Plan with Employer match
• Paid Parental Leave
• Education Reimbursement
• Hybrid Work flexibility – 3 days in office per week