Scotiabank

Senior Manager, Business Transformation

Scotiabank • $110K — $130K *
Toronto, ON M3C 0E3In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in strategic initiatives and transformation roles
  • Strong qualitative and quantitative analysis skills
  • Proficient in project management and execution
  • Exceptional problem-solving and change management abilities
  • Excellent relationship management and stakeholder engagement capabilities

Responsibilities

  • Lead a customer-centric culture to enhance client relationships
  • Collaborate with teams to extract insights and inform strategy
  • Conduct research to develop expertise on industry initiatives
  • Maintain an up-to-date competitive framework for informed decision-making
  • Support PMO functions and manage transformational project portfolios
  • Facilitate communication and change management processes
  • Design and execute cross-channel customer-centric initiatives

Benefits

  • Work in a dynamic environment supporting growth in the Small Business segment
  • Chance to develop expertise in strategic transformation and bank operations
  • Opportunities for collaboration with senior leadership and cross-functional teams
  • Engagement in impactful projects that drive change and innovation
  • Chance to influence the direction of business strategy and customer experience
Full Job Description
Requisition ID: 271525

Purpose

Senior Manager, Small Business Transformation & Strategic Initiatives is responsible for working with the Director, Transformation & Strategic Initiatives to support the development and execution of key high impact strategic initiatives to improve sales execution, reduce complexity and improve enabling technology and tools in channels to support the growth and profitability of the Small Business segment.

Is this role right for you? In this role, you will:
  • Leads and drives a customer-focused culture across the team to deepen client relationships by leveraging broader Bank relationships, systems and knowledge
  • Collaborates with various teams to draw insights from various data sources to deliver information and recommendations to inform strategy, future priorities, and decisions
  • Conducts research (internal/external) to develop subject matter expertise on priority initiatives, including competitor strategies, industry best practices, and tactics employed in other industries
  • Develop and maintain an up to date competitive framework that allows the Small Business executive team the ability to make informed decisions as it relates to the competitor landscape
  • Supports the PMO function and the oversight and development of a portfolio of transformational projects for Small Business Canadian Banking which will include working closely with key stakeholders and seeking alignment from senior management on project deliverables and timelines
  • Supports communication and change management efforts to embed transformational changes, processes, and procedure, disciplines and systems within the network
  • Supports the design, development and execution of complex customer centric, cross-channel initiatives that address specific business, process or organizational issues and reduce barriers to effective customer advice, solutions, and service across channels by:
    • Partnering with stakeholders and relevant functions and teams to plan the end-to-end delivery of initiatives in channels
    • Leading and managing multiple project work streams, including problem solving and working sessions with cross-functional team members and subject matter experts
    • Contributing to the development of initiative success measures and reporting to track progress
  • Understands how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions
  • Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
  • Requires skills in qualitative and quantitative analysis, research and insight development, project management and execution, problem solving, change management and communications, and relationship management, as the outputs of different stakeholders for which the incumbent has no direct influence over will be considered as part of their success measures
  • This position works closely with multiple stakeholders and senior leaders, including retail banking product and distribution teams, finance, Retail strategy, enterprise productivity, and others, therefore must be professional with the ability to build and maintain collaborative relationships
  • Required to manage competing priorities and influence multiple stakeholders at various levels
  • Required to monitor progress against key performance indicators for strategic initiatives
  • The Senior Manager will negotiate priorities with the Director and is expected to independently manage his/her own time in relation to meeting goals.


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Scotiabank

More Business Services Jobs

Find similar Senior Manager, Business Transformation jobs:

NationwideToronto, ON