Work Location:Toronto, Ontario, Canada
Hours:37.5
Line of Business:Communications
Pay Details:$115,600 - $163,200 CAD
Job Description:JOB DESCRIPTION:The Senior Manager, Audit Stakeholder Communications will oversee the execution of the Audit Division's global communications strategy, to drive impactful, timely and efficient communications and content to the Audit Division's key stakeholders, including the Bank's boards of directors, senior business management and regulators, as well as for Audit leadership and the Division at large.
This individual will be responsible for a team that delivers unique multi-channel strategic and tactical communications expertise to the Audit division, in a high visibility and dynamic environment, requiring the ability to anticipate and appropriately respond to the communications needs of differentiated audiences and support decision-making at the highest levels of the organization. This individual will also be ultimately responsible for ensuring division-wide adherence to communications standards and processes, especially with respect to board audit committee, senior management and assurance results reporting.
The successful candidate will bring a commercially oriented, risk mitigation perspective complemented by the ability to synthesize large and varied data and information sets into messaging that supports the Audit Division's mandate and delivery of its primary products to all key stakeholders.
This individual will demonstrate leadership and be a trusted advisor to all levels within the Audit Division, with a thoughtful and collaborative approach, and serve as a key resource for all communications-related matters.
The ideal candidate will have a deep understanding of and significant experience in the financial services industry as well as meaningful experience in developing and delivering communications of the highest impact and quality, especially to the most senior organizational audiences.
The ability to lead a team that can identify high ROI opportunities as well as formulate and implement practical solutions to support continuous process improvements (with a keen eye toward simplicity and efficiency) is also essential.
This individual will have superior written, verbal, presentation and interpersonal communication skills and be fully comfortable and successful interacting and collaborating with senior leadership in achieving desired objectives. A strong work and ownership ethic as well as exceptional organization, project and time management skills, are a must.
KEY ACCOUNTABILITIES:- Tactically execute the Audit Division's global communications strategy
- Support real-time, insightful feedback to Audit leadership and Audit teams on the clarity and effectiveness of communications directed to various stakeholders, including boards of directors, senior business management, auditees and regulators
- Ideate, create and deliver compelling multi-channel communications and content for all stakeholders, including intra-Division communications and content aimed at driving awareness of important organizational updates and as well as overall engagement
- Deliver Division-wide communications-related training
- Support the organization and prioritization of the Stakeholder Communications function's book of work
- Manage and maintain the Audit's Division's inventory of communications templates and artifacts
- Manage, maintain and serve as SME for the Audit Division's communications policies and procedures
- Liaise with various internal and external partners, as necessary
KEY ATTRIBUTES:- Leads with integrity, ownership, accountability and vision
- Commitment to excellence and a "can do", collaborative attitude
- Highly motivated self-starter, with a solutions-oriented mindset
- Maintains professionalism and poise at all times, but especially in demanding, high visibility interactions
- Deep understanding of the financial services industry
- Meaningful understanding of effective communications principles and best practices
- Ability to anticipate and deliver on the communications needs of all Audit stakeholders as well as those of Audit leadership
- Superior managerial, project and time management skills
- Ability to work on multiple concurrent projects and manage competing priorities
- Ability to identify and implement strategic solutions
- Ability to make business decisions based upon sound judgement
- Superior verbal and written communications skills, including the ability to synthesize and articulate complex information in a clear, succinct and actionable manner
- Superior interpersonal skills and influence, including demonstration of conflict resolution, negotiation, and relationship building skills with all levels of management
- Proven proficiency in Microsoft Office Suite
EXPERIENCE & EDUCATION:- 10+ years of relevant experience, including people management
- Previous communications and/or audit experience is preferred
- Undergraduate degree required; relevant professional certifications is an asset
