Bachelor's degree with 6 years of experience or master's degree with 3 years of experience, or equivalent.
Authorized to work in the U.S. without restrictions.
Experience leading large-scale training or change management efforts.
Strong spoken and written English communication skills.
Proficient in project management and time management.
Tech-savvy with the ability to explain technology to non-technical audiences.
Proven relationship-building and collaboration skills.
Responsibilities
Collaborate with IT and business teams to define change management and training strategies.
Create and implement training plans to facilitate adoption of new technologies and processes.
Develop user-focused content, including online materials and instructor-led sessions.
Work with subject matter experts to curate and deliver effective learning resources.
Utilize Microsoft 365 Copilot and AI tools to enhance content creation and training activities.
Review training materials with stakeholders and incorporate their feedback.
Benefits
Opportunity to lead complex change management initiatives.
Collaborative work environment with IT and business stakeholders.
Access to cutting-edge AI tools for training and content development.
Focus on professional development and instructional design.
Engagement in enterprise-wide technology rollouts and security initiatives.
Full Job Description
Job Summary
The IT Training team designs and delivers training and change management solutions that help staff adopt new and evolving technologies. We partner closely with IT and business stakeholders to guide employees through major system changes, AI adoption, security initiatives, and enterprise-wide technology rollouts.
This senior role will lead organizational change management and training planning for complex initiatives, including data and security governance programs, while contributing to the team's broader work in training facilitation, instructional design, communications, and resource development.
Responsibilities
Work with IT and business teams to understand project scope, assess user impact, and define change management and training strategies.
Create and lead execution of change management and training plans that drive adoption of new tools, processes, technologies, and other IT changes.
Develop clear, user-focused content, including written communications, online learning materials, job aids, and instructor-led training sessions.
Collaborate with subject matter experts to curate and deliver learning resources; guide them in sharing expertise effectively.
Use Microsoft 365 Copilot and other AI tools to improve efficiency in content creation, analysis, and enablement activities.
Review all materials with project and IT Training stakeholders and incorporate feedback.
Minimum Qualifications
A bachelor's degree and 6 years of professional work experience (or a master's degree and 3 years of professional work experience, or equivalent experience) is required.
Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.
Visa sponsorship will not be provided for this position.
Additional Qualifications
Required Qualifications
Experience leading or coordinating large-scale training or change management efforts.
Strong spoken and written English.
Strong communication, time management, and project management skills.
Tech curiosity and the ability to understand and translate technology impacts for non-technical audiences.
Demonstrated ability to build relationships and collaborate across teams.
Preferred Qualifications
Experience creating online training, videos, or self-paced content.
Comfort facilitating live (virtual or in-person) training.
Familiarity with adult learning principles or instructional design.
Experience with AI-enabled workflows or enabling others to adopt AI tools.
About The Mathworks
The MathWorks, Inc. is an American software company that specializes in mathematical computing software. The company was founded in 1984 and is headquartered in Natick, Massachusetts. The MathWorks offers a range of products, including MATLAB, Simulink, and Stateflow, which are used in engineering, science, and mathematics. The company serves customers in over 100 countries and has partnerships with major technology companies such as Microsoft and Intel. In 2019, The MathWorks was named one of the best places to work by Glassdoor.
