Position SummaryReporting to the Director of IT Infrastructure, the Senior IT Systems Administrator plays a critical role in owning, scaling, and securing Harness' corporate IT environment. This is a hands-on, senior individual contributor role focused on identity, SaaS platforms, device management, automation, and security in a fast-growing, global company.
This position is ideal for someone who has already operated at scale, is comfortable owning systems end-to-end, and thrives in environments where automation, security, and user experience matter.
About the roleCore Systems- Administer identity and access management platforms (Okta, SSO, SCIM, lifecycle workflows)
- Manage and optimize SaaS applications (Google Workspace, Microsoft 365, Atlassian, Slack, etc.)
- Lead device management for macOS and mobile platforms using MDM solutions (Kandji (Iru), ManageEngine)
- Serve as a primary SME for core corporate IT systems
Automation & Efficiency- Design, build, and maintain automation workflows using Workato, BetterCloud, Okta Workflows, and similar tools
- Identify manual or error-prone processes and proactively replace them with scalable automation
- Partner with internal teams to deliver automation that improves efficiency and employee experience
Security & Reliability- Maintain a security-first mindset across identity, endpoints, SaaS, and access controls
- Support and improve endpoint and infrastructure security (SentinelOne, Qualys, RBAC models)
- Participate in system monitoring, incident response, and root-cause analysis
- Assist with networking and infrastructure initiatives (Meraki, Cisco)
Operational Excellence- Lead and execute IT projects from design through delivery
- Provide Tier-3 level troubleshooting and escalation support
- Create and maintain high-quality documentation, runbooks, and knowledge base articles
- Participate in a rotating on-call schedule
- Ability to travel between company offices on an as-needed basis to support infrastructure projects, deployments, and on-site initiatives, including office buildouts, technology setups, and the resolution of complex on-site issues
- Perform other duties as assigned, consistent with the role
About youExperience- 5+ years in a similar role in a growing or enterprise environment
- Experience supporting 1,000+ end users across multiple locations
- Proven ability to operate independently and own systems without heavy oversight
Technical Strength- Deep experience with:
- Google Workspace
- Okta (SAML/OIDC, SCIM, Lifecycle Management, Workflows)
- Atlassian, Slack, BetterCloud
- Kandji MDM (profiles, patching, library items)
- Strong macOS and Windows 11 administration experience
- Solid understanding of networking fundamentals (DNS, routing, hardware basics)
Security & Architecture- Strong grasp of access controls, RBAC, and security best practices
- Experience applying security frameworks in day-to-day operations
- Comfortable balancing security requirements with user experience
Project & Communication Skills- Demonstrated success leading IT projects (email migrations, SaaS rollouts, VoIP, security initiatives)
- Excellent communication skills with both technical and non-technical audiences
- Clear documentation and structured problem-solving approach
- The position requires a balance of proactive project work and reactive support, with the flexibility to pivot between long-term initiatives and immediate technical issues.
Nice to Have- Scripting experience (Bash, PowerShell, Python)
- Experience integrating or leveraging AI-driven IT tools
- Prior experience in high-growth or SaaS companies
Why This Role Is Different- You'll own systems, not just tickets
- Heavy emphasis on automation and scale, not manual admin work
- Partnership with security, engineering, and business leaders
- Influence over tooling, architecture, and IT standards
Work LocationHybrid, Mountain View, CA
What you will have at Harness- Competitive salary
- Comprehensive healthcare benefits
- Flexible Spending Account (FSA)
- Flexible work schedule
- Employee Assistance Program (EAP)
- Flexible Time Off and Parental Leave
- Monthly, quarterly, and annual social and team building events
- Monthly internet reimbursement
Pay transparency
$80,000-$110,000 USD
Harness in the news:- Accelerating Our Mission to Bring AI to Everything After Code
- Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation
- How Harness runs 16 "startups within a startup" at scale | Jyoti Bansal
- Harness Research Shows AI Visibility Crisis Fueling Security Nightmare
- Harness has been named to the Inc. Power Partner list for software delivery success
