Senior Investigator

Status:Regular, Full-Time
Work Location:Hybrid, Vancouver B.C. (a minimum of 2 days in office)

What you'll be doing

Reporting to the Director, Intake and Investigations (I&I), the Senior Investigator (SI) provides formal day-to-day people management and operational oversight for an assigned investigation team and portfolio. The Senior Investigator is accountable for case supervision, investigation quality, workflow oversight, process implementation, quality assurance, adherence to established standards, and providing investigative guidance within the Professional Conduct Review program. The Senior Investigator formally supervises an assigned team of Investigators responsible for complaints, reports, and other regulatory matters involving current and former BCCNM licensees and ensures investigations are timely, fair, proportionate, evidence-based, and consistent with the Health Professions and Occupations Act (HPOA), the Declaration on the Rights of Indigenous Peoples Act (DRIPA), BCCNM bylaws, administrative law principles, and College policies.

The Senior Investigator oversees complex, high-risk, sensitive, or precedent-setting files and may personally conduct selected investigations where the complexity or public-protection risk warrants senior-level involvement. Working with the other Senior Investigator, Senior Intake Consultant and the Director, I&I, the role develops, implements, and maintains common investigative processes, quality standards, training, and escalation pathways; oversees adherence to established standards and operational requirements; monitors quality and operational performance; identifies recurring risks, gaps, or variations in practice; and ensures appropriate corrective action and follow-up.

Key responsibilities include:

1. Provides formal day-to-day people leadership and supervision to an assigned team of Investigators, including case supervision, workload and caseload management, development planning, performance expectations and feedback, attendance and leave management, staff well being, and follow-up where performance or practice does not meet established expectations.
2. Provides early oversight of investigations by reviewing allegations and available information, supporting the development of proportionate investigation plans, clarifying investigative scope, identifying key evidence and witnesses, establishing milestones, and ensuring that public-protection risk is identified and addressed throughout the investigation.
3. Provides senior-level direction on complex, high-risk, sensitive, delayed, or legally challenging investigations and, where appropriate, personally leads or assumes conduct of selected files requiring advanced investigative expertise.
4. Develops and implements and maintains the investigation quality assurance framework, including risk-based and targeted file audits and defined review points of investigation plans, correspondence, templates, statutory and internal deadlines, risk documentation, evidence gathering, procedural fairness, and compliance with applicable policies and procedures. Documents findings, identifies recurring gaps or variations in practice, implements or recommends corrective action, and follows up to confirm identified issues have been addressed.
5. Reviews and approves investigative reports and other substantive materials before they are advanced to the Director, I&I, Registrar, Registrar delegate, or Investigation Committee, and provides feedback to ensure that the evidence is accurately summarized, material issues are addressed, analysis is neutral and supportable, and the file is complete for decision-making.
6. Guides Investigators in the appropriate use of investigative authorities and methods, including information gathering, production and information orders, interviews, expert opinions, review of clinical and other records, site-based investigative activity where authorized, and other statutory investigation powers under the HPOA.
7. Identifies and escalates urgent or emerging public-protection risks in accordance with established escalation pathways, and works with the Director, I&I, Registrar, Regulatory Legal Services, Intake, and other relevant teams on matters that may require interim measures, identity protection, legal advice, expedited investigation, or other immediate regulatory action.
8. Supports Investigators in difficult communications and interviews with complainants, reporters, licensees, witnesses, employers, counsel, and other parties, and promotes trauma-informed, culturally safe, respectful, and procedurally fair investigative practice.
9. Prepares, reviews, or supports reports and presentations for the Registrar and Investigation Committee and assists with matters proceeding to the Health Professions Review Board, discipline process, or other external review. May provide evidence or testimony concerning an investigation where required.
10. Liaises with Regulatory Legal Services on complex files to support lawful, defensible, efficient, and procedurally fair investigations and assists Investigators in responding to legal issues that arise during the investigative process.

This posting outline the core duties of the role. A complete list of responsibilities can be shared with shortlisted candidates.

Your education & skills

• Master's degree in nursing, health care, law, public administration, social sciences, or a related field, a Juris Doctor/LL.B., or an equivalent combination of education and significant relevant experience.
• Five or more years of progressively responsible experience in professional regulation, investigations, administrative law, risk management, or a comparable public-interest environment, or an equivalent combination of education and experience.
• Demonstrated experience supervising, mentoring, coaching, or leading professional staff. Formal people management experience, including performance development and workload oversight, is strongly preferred.
• Advanced knowledge of investigative planning and methodology, evidence gathering and analysis, investigative interviewing, expert evidence, report writing, and the management of complex and sensitive case files.
• Demonstrated ability to interpret and apply legislation, bylaws, administrative law principles, regulatory policy, and relevant case law and to exercise sound judgement in situations involving competing evidence, significant risk, or uncertainty.
• Experience with quality assurance, file review, investigation standards, process improvement, and the development and implementation of policies, procedures, templates, or training programs.
• Experience preparing matters for a statutory decision-maker, regulatory committee, tribunal, review board, or comparable adjudicative body is an asset.
• Strong conflict-management, and interpersonal skills, with the ability to manage difficult interactions while maintaining neutrality, fairness, and clear professional boundaries.
• Demonstrated knowledge of trauma-informed investigative practice, cultural safety and humility, anti-discrimination obligations, and the application of these principles in regulatory investigations.
• Knowledge of the HPOA, DRIPA, BCCNM bylaws, and the regulatory framework governing health professions in British Columbia is strongly preferred.
• Knowledge of Canadian colonial impacts on Indigenous Peoples in social and health contexts and of Indigenous-specific racism and relevant reports and calls to action is an asset.
• Excellent oral and written communication skills, including the ability to produce clear, concise, evidence-based reports and provide constructive direction to experienced professional staff.
• Demonstrated ability to manage competing priorities, statutory timelines, complex caseloads, and confidential information while maintaining accurate and complete records.
• Advanced working knowledge of MS Office, MS Dynamics CRM, MS SharePoint, and related case-management and collaboration systems.
• If a nurse or midwife, must hold licensure in good standing with BCCNM, or be eligible for licensure, as applicable.

How to Apply

If you are interested in this position, please apply online by 11:59pm on November 22, 2026. This opportunity will remain posted until filled; however, we will be reviewing applications as they are received and may begin interviewing candidates before the posting closes. If you're interested in this opportunity, we encourage you to submit your application early.

To apply and see a full list of our current opportunities or to learn more about working at the BC College of Nurses & Midwives, please visit our website atCareers at BCCNM.