Senior Infrastructure Support Specialist II

Senior Infrastructure Support Specialist II The Senior Infrastructure Support role is responsible for supporting, maintaining, troubleshooting, and enhancing the organization's infrastructure environment, including cloud platforms, networking, Windows systems, and enterprise applications. Essential Functions: - Be an integral part of continually improving our infrastructure architecture as technology, industry standards, and best practices continue to evolve. - Participate in audits & security reviews, providing required IT documentation and/or information. - Troubleshoot and resolve complex infrastructure, connectivity, and performance issues across multiple environments. - Support and administer Windows Server environments and Active Directory. - Assist with the management and optimization of AWS cloud services and networking components. - Maintain documentation (Runbooks, How To, SOPs, etc.) and seek opportunities within the department to improve operational awareness and efficiencies. - Drive adoption for continuous improvements and proficiency of changes within the organization in accordance ITIL Framework. - Develop project strategies and plans, including stakeholder assessment and communications to ensure the timely execution of the Tech Operations teams' objectives. - Ability to perform regular and routine maintenance activities in accordance with Compliance and Regulatory guidelines. - Participate in infrastructure upgrades, migrations, deployments, and technology implementation projects. - Lead/facilitate meetings with clients to ensure an understanding of the current company culture and goals. - Assist management in leading the team and aligning to company goals for all members of the Infrastructure team. - Implement and maintain automation, monitoring, and alerting solutions to improve operational efficiency and system reliability. - Support configuration management, change control, and documentation standards. - Perform other duties as assigned. The ideal candidate will have the following: - Minimum of a high school diploma or GED. BA or BS Degree is preferred. - Minimum of 5 years' experience working in the Information Technology Industry. - Certifications from leading vendors such as CompTIA, Cisco, AWS, or Microsoft are preferred. - Knowledge of advanced AWS networking components (VPC Peers, AWS Direct Connect, ELB and API Gateways), including TCP/IP, routing, firewalls, ARP tables, and subnets. - The position requires minimal travel. Occasional travel requirements may be subject to overnight depending on the company needs. - Ability to lift 25+ pounds and sit for prolonged periods of time. - Collaborator that can collaborate with other teams in the organization. - Excellent analytical and troubleshooting skills. - Strong people skills, in addition to effective customer interaction skills. - Some familiarity with Cloud Technology (AWS, Azure, Google Cloud). - Knowledge of Active Directory and basic Microsoft applications. - Ability to work well under deadlines and in a demanding environment. - Familiarity with the principles and practice of configuration management and change control. - Ability to design, implement and maintain automation and monitoring processes. - At least 2 years windows server administration experience - Good understanding of the TCP/IP stack and networking - Ability to lead complex initiatives, delegating tasks appropriately while maintaining accountability for outcomes. CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday) #LI-HYBRID