Bachelor's degree in Computer Science or related field, or equivalent technical training and experience.
Minimum of eight years in programming and analytical roles, with at least four years in analytical experience.
Experience in a healthcare environment is preferred.
Current driver's license with an acceptable driving record.
Strong organizational, problem-solving, and customer service skills.
Responsibilities
Guide a team of analysts and programmers in system development and support.
Evaluate requests for system enhancements and development.
Conduct needs analysis through observation and documentation review.
Collaborate with users to define and document business needs.
Document design specifications and assist in production planning for system transitions.
Design interfaces between user systems, both automated and manual.
Develop test data and protocols for system testing.
Benefits
Opportunity to work in a dynamic healthcare environment.
Engagement in innovative projects that impact patient care.
Support for professional development and continuous learning.
Collaborative team culture that values input and feedback.
Flexible work environment with potential for remote work options.
Full Job Description
Overview
Under the minimal direction of the Applications Systems Supervisor, coordinates the compilation of technical components of a project or program. Assumes responsibility for achieving desired results. Is involved with project organization, cost estimating, milestone definition, and scheduling. Responsible for the design lifecycle of programs requiring advanced technical knowledge and utilization of advanced programming and data base techniques. Competent to work at the highest technical level. Acts as the technical expert for ITS managers, computer operations personnel and project personnel during all phases of systems development.
Responsibilities
Guides a team of analysts and/or programmers in the development and/or support of automated and manual systems; provides technical guidance in analytical tasks.
Evaluates requests for systems development and enhancement.
Conducts needs analysis study, including evaluation of current environment (user and computer) by observation, interview, and examination of existing systems documentation, manual, forms, etc.
Participates with user and ITS Team Lead to define and document current and future business needs.
Documents specific design specifications. Participates with user and ITS Team Lead in design of production and conversion plan to ensure smooth transition from current to new environment. In conjunction with the application owner and leadership, designs input and output formats, screens, and reports.
Designs interface, both automated and manual, between users' systems.
Develops test data and / or designs of test protocols.
Develops user and ITS procedure manuals.
Monitors progress against plan and provides management reports as required.Provides technical guidance and support to the ITS Team Leading the development of plans for maintenance and development of assigned systems.
Utilizing in-depth technical knowledge, analyzes and evaluates outside software to assess compliance with ITS guidelines. Develops recommendations for acquisition.
Participates in determining the nature and scope of project activities and processes to be developed or modified. Determines and recommends technical programming approaches and solutions to complex applications.
Creates program specifications, flow charts, and decision tables to be translated into appropriate computer instructions and/or codes for most complex programs.
Specifies and arranges test data and coordinates test processing for newly developed systems under minimal direction of Applications Systems Supervisor. Trouble-shoots programs and systems by isolating and correcting testing errors.
Develops or assists in the development of the most complex programming routines, programs and functions according to detail design and user needs.
Provides technical expertise and guidance in the development of formal cost estimates, time estimates, and human resources required to develop and/or modify systems.
Develops the performance metrics and a formal statement of expected performance for new or modified systems including the sequence of significant processes, actions, and functional segments.
Performs job-related duties in conformance with MIS standards; may initiate standards.
Performs all duties and responsibilities in such a manner as to support the "I Am Yale-New Haven" service excellence program. Performs all duties and responsibilities in such a manner as to support the Vision, Mission, and Values for YNHHS. as well as the department competencies: customer focus, problem solving, innovation, and adaptability. Promotes positive and constructive working relationships within the department.
Promotes positive and constructive working relationships within the department.
Performs other job-related duties, as required.
Qualifications
EDUCATION
Bachelor's degree in Computer Science or related disciplines, or technical training and work related experience (courses in systems analysis and design, DBMS, screen design techniques, forms design, data gathering, oral and written communication).
EXPERIENCE
Eight (8) years or more of experience in a variety of programming and analytical activities; at least four (4) years of analytical experience; on-line, real time and data base environment.
Experience in a healthcare environment preferred.
LICENSURE
Must have a current driver's license and an acceptable driving record.
SPECIAL SKILLS
Ability to work independently and meet deadlines and deal with simultaneous tasks.
Demonstrated ability to work well under tight time constraints and manage time effectively.
Ability to work effectively with limited supervision on projects with a small to mid-size scope.
Strong organizational, problem solving and listening skills, attention to detail, innovative thinking and ability to inspire others required.
Must possess a high level of customer service skills and participate as a strong collaborative team player.
Customer Focus: Identifies opportunities to add value for the customer.
Accurately identifies customer requirements, expectations, and needs. Seeks feedback from customers and shares with the team as a learning experience.
Accountable for analyzing customer feedback metrics and leading the team through improvement strategies.
Problem Solving: Actively looks for problems as an opportunity to improve. Applies go-see-learn behavior to collect information through direct observation. Proactively guides and advises junior staff.
Problem solves with business continuity as a primary objective.
Actively seeks collaboration across teams and stakeholders.
Innovation: Envisions and articulates new ways to work or achieve goals.
Effectively applies knowledge and learning from different situations to solve diverse problems.
Promotes new and innovative ideas and shares them with managers.
Adopts and leverages fresh perspectives to enhance results for customers.
Demonstrates an ability to identify and understand clinical/operational deficiencies and translate them into recommendations for technical solutions.
Adaptability: Deals constructively with mistakes and obstacles. Demonstrates appropriate level of composure and patience when faced with changing priorities.
Demonstrates flexibility and resilience in response to obstacles and constraints. With minimal guidance, effectively handles situations as they are presented.
PHYSICAL DEMAND
Must be willing to travel to all YNHHS delivery networks and practice locations for support needs. 24x7 on call rotation support.
YNHHS Requisition ID
197054
About Yale-New Haven Hospital
Yale-New Haven Hospital is a non-profit hospital that provides healthcare services to patients in Connecticut and beyond. The hospital was founded in 1826 and has since grown to become one of the largest and most respected hospitals in the region. Yale-New Haven Hospital is dedicated to providing high-quality, patient-centered care to all patients, regardless of their ability to pay. The hospital offers a wide range of services, including emergency care, surgery, cancer treatment, and more. Yale-New Haven Hospital is committed to advancing medical knowledge through research and education, and is affiliated with Yale University School of Medicine.
