Capital Senior Living

Senior Housing Clinical Systems Analyst

Capital Senior Living • $80K — $95K *
Dallas, TX 75217In-Person
Healthcare
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 3+ years in clinical/community operations (senior living or long-term care preferred)
  • Hands-on experience with EMR/CRM systems or similar software
  • Strong analytical skills for data interpretation and communication
  • Demonstrated ability in project management with effective timeline and stakeholder oversight
  • Excellent communication skills for diverse audiences
  • Proficiency in Microsoft 365 tools like Excel and Teams

Responsibilities

  • Serve as primary functional owner for August Health and other clinical platforms
  • Collaborate with stakeholders to translate workflows into system solutions
  • Support integrations with resident engagement and nurse call systems
  • Ensure alignment of sales workflows with community operations tools
  • Identify improvements for data flow and reporting
  • Lead project implementations, upgrades, and enhancements
  • Analyze and present data for informed decision-making

Benefits

  • Opportunity to shape technology use in senior living communities
  • Engage in a new role with significant impact potential
  • Work at the intersection of clinical practice and technology
  • Collaborate multidisciplinary teams to enhance resident care
  • Contribute to data-driven decision-making in healthcare operations
Full Job Description
Job Description:

We're looking for someone who speaks both clinical and tech fluently. The Clinical Systems Analyst sits at the intersection of our care operations and the digital tools that power them, serving as the go-to bridge between our clinical teams and our technology platforms.

This is a role for someone who's been in a care environment, understands how communities actually operate day-to-day, and gets energized by making systems work better for the people using them. This role is new to our organization, which means you'll have real opportunity to shape how we use technology to support resident care, community operations, and data-driven decision making across 150+ senior living communities.

Responsibilities:

Clinical and Resident Care Systems

  • Serve as the primary functional owner for August Health (EHR/eMAR) and other clinical platforms, supporting configuration, optimization, and day-to-day issue resolution
  • Partner with clinical and operational stakeholders to understand workflows and translate needs into system solutions
  • Support integrations with resident engagement platforms, nurse call systems, and Sage


Sales & Operations Systems

  • Support Welcome Home (CRM/sales platform) and related operational tools, ensuring alignment between sales workflows and community operations including move-in and electronic lease workflows, dining, entry management and other community operations tools.
  • Identify opportunities to improve data flow and reporting across systems


Project Management & Support

  • Lead or support system implementations, upgrades, and enhancements using structured project management practices
  • Develop and maintain project documentation, timelines, and stakeholder communications
  • Coordinate with vendors, IT, and business teams to keep initiatives on track


Data, Reporting & Insights

  • Pull, analyze, and present data to support clinical and operational decision-making
  • Build and maintain reports and dashboards that give leadership and communities clear visibility into performance
  • Identify trends and surface insights that drive continuous improvement


Compliance & Data Governance

  • Handle protected health information (PHI) in clinical systems in line with HIPAA privacy and security requirements.
  • Support user access and role assignments with attention to segregation of duties and audit trails, including systems where workflows touch billing and financial reporting subject to SOX/ICFR controls.


Training & Support

  • Develop end-user training materials and provide hands-on support during system rollouts and updates
  • Act as an internal resource for community and corporate staff navigating system questions


Required

  • 3+ years of experience working in or closely with a clinical or community operations environment (senior living, long-term care, or post-acute preferred)
  • Hands-on experience with clinical or operational software platforms - EMR systems, CRM tools, or similar
  • Strong analytical skills with the ability to interpret data and communicate findings to non-technical audiences
  • Demonstrated project management experience - able to manage timelines, competing priorities, and multiple stakeholders
  • Excellent communication skills; comfortable presenting to both frontline staff and senior leadership
  • Proficiency in Microsoft 365 (Excel, Teams, SharePoint)


Preferred

  • Direct experience with August Health, Welcome Home, or similar senior living platforms
  • Familiarity with nurse call systems, resident engagement tools, or Sage
  • Formal project management training or certification (PMP, CAPM, or equivalent)
  • Experience working in a multi-site or enterprise environment
  • Familiarity with HIPAA and/or SOX/ICFR controls in a regulated, multi-site environment.

About Capital Senior Living

Capital Senior Living Corporation is a provider of senior living services in the United States. The Company provides senior living services to the elderly, including independent living and assisted living services, and provides home care services at one of its communities. The Company offers a range of senior living services to meet the needs of residents, including independent living, assisted living, skilled nursing and home care services. The Company operates senior living communities in various states, including Arizona, California, Florida, Georgia, Illinois, Kansas, Kentucky, Maryland, Michigan, Missouri, New Jersey, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia and Wisconsin. The Company's senior living communities are located primarily in metropolitan areas and suburban markets.
Learn more about Capital Senior Living
Size
32,000 employees
Market Cap
$75.1 million
Industry
Healthcare
Net Income
-$264.6 million
Founded
1990
5 Year Trend
-1.4%
Revenue
$412.3 million
NASDAQ
CSU
* Ladders Estimates

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