Bachelor's Degree or equivalent with 5+ years experience in sales and account management
Proven consultative sales solution skills with a unique ability to understand client needs
Strong networking skills with the ability to travel and meet with clients in person locally
Self-motivated and driven attitude
Ability to maintain a high level of productivity while managing multiple competing priorities
Desire to work closely with others in a collaborative manner
Demonstrated mentoring and leadership skills
Responsibilities
Analyze and optimize SpotHero's parking supply across multiple major markets
Balance partner needs with SpotHero offerings to develop optimal solutions for all stakeholders
Develop and nurture productive long-term client and industry relationships
Lead prospective and existing clients to SpotHero's product offerings through tailored commercial insights
Meet and exceed revenue targets
Collaborate with Field Operations to ensure smooth operations with existing partners
Onboard and train new clients, empowering them to use SpotHero's account management tools
Benefits
Career growth potential in a fast-growing tech company
Comprehensive medical, dental, and vision insurance
Flexible PTO policy supporting work/life balance
Weekly UberEats lunch stipend for in-office days
Udemy license and personal learning budget for professional development
Annual parking stipend
Collaborative work environment with innovative and passionate people
Commitment to allyship and inclusion through Employee Resource Groups
Wellness program supporting physical and mental wellbeing
Full Job Description
Senior Growth Manager (aka Account Manager) at SpotHero:
SpotHero is seeking a Senior Growth Manager to join our Canada team! A Senior Growth Manager is responsible for obtaining new parking supply from our largest partners, and collaborating with other Revenue Team functions to optimize performance at existing locations. This role drives revenue growth through relationship building & engagement, client consultation & education, and up-selling & cross-selling of new products and features. You will act as a strategic advisor to parking partners, to ensure they get the maximum value from the SpotHero platform and that a mutually beneficial relationship endures. You will act as a mentor to more junior sales roles.
What you'll do:
Analyze and optimize SpotHero's parking supply across multiple major markets.
Balance partner needs with SpotHero offerings to develop optimal solutions for all stakeholders.
Develop and nurture productive long-term client and industry relationships.
Lead prospective and existing clients to SpotHero's product offerings through tailored commercial insights and a consultative approach.
Meet and exceed revenue targets
Collaborate with Field Operations functions to communicate regularly with existing partners to ensure that operations are constantly running as smoothly as possible.
Onboard and train new clients. Empower clients' to manage their day to day requests (including but not limited to incorrect rates and refunds) via SpotHero's various account management tools.
Nurture long-term industry relationships and build trust with clients. Ensure they get the maximum value out of the SpotHero platform.
Establish regular communication cadences with clients, including informal check-ins and formal business. Typically hosted quarterly, or based on account analysis and operator needs.
Host or travel to client meetings, events, and social gatherings.
Attend industry related conferences and tradeshows, if applicable.
Represent SpotHero and build brand awareness.
Stay current on industry trends
Identify and research prospective leads to approach during the event.
Build and strengthen relationships with clients through attending social events.
Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained.
Work with Region Managers to develop junior team members. Be a team leader.
Work cross functionally to improve internal processes
What you bring:
Bachelor's Degree or equivalent with 5+ years experience in sales and account management
Proven consultative sales solution skills with a unique ability to understand client needs
Strong networking skills with the ability to travel and meet with clients in person locally
Self-motivated and driven attitude where you will work towards achieving new goals
Ability to maintain a high level of productivity while managing multiple competing priorities
Desire to work closely with others in a collaborative manner
Demonstrated mentoring and leadership skills
Nice to haves:
CRM Experience, Salesforce preferred
BI Tool Experience, Looker preferred
Parking Industry experience
Core Competencies:
Active Listening - Attentively listens to others, understanding what is said and repeating what was heard.
Analytical - Examines information methodically and in detail to solve problems or complete tasks.
Collaboration - Process of working with multiple individuals to complete a task or achieve a goal.
Communication - Communicates effectively and efficiently both verbally and in writing.
Confidentiality - Keeps private information secure and ensures account access levels are appropriately set.
Consultative Selling - Creating value and trust by exploring partner needs before offering a solution.
Detail Oriented - Pays attention to details and learns to understand causes and not just effects.
Emotional Intelligence - Handles interpersonal relationships with astute awareness.
Independent - Not relying on another's authority.
Multi-Task - Execute on more than one task at the same time.
Negotiating - Ability to find an acceptable desired outcome for all stakeholders.
Patience - Remains calmly focused on resolving issues.
Persistence - Firm continuance in a course of action in spite of difficulty or opposition.
Problem-Solve - Assesses situations quickly and provides creative solutions for resolution.
Prospecting - Developing a lead list with the intention to convert leads to customers.
Time Management - Ensures performance helps maintain desired service levels.
Leadership - Be a leader for your Region
Seeking candidates in:
Vancouver, British Columbia, Canada
Remote + travel to client meetings and conferences (up to 20-25% of time) required.
What we are offering:
Career game changer - A truly unique experience to work for a fast-growing tech company in a role with unlimited growth potential.
Excellent benefits
Canada: We offer Medical (prescription drug and paramedical coverage), Dental, Vision, Life Insurance, STD, and LTD.
Flexible PTO policy and outstanding work/life balance - We value and support each individual team member.
UberEats weekly lunch stipend for in-office days
Udemy License and Personal Learning Budget - We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities.
Annual parking stipend - Duh. We help people park!
The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere.
Our commitment to allyship has been a central driver of how we Respect Fellow Drivers. You'll have the opportunity to be part of Employee Resource Groups, access allyship learning resources, and actively contribute to our ongoing effort of making SpotHero inclusive for all.
Employee programs to grow and support our people such as Discovery Days for Product and Engineering, Gearing up for Aspiring Leaders, and Mentorship Program.
Wellness program - a workplace that actively supports your physical and mental wellbeing through ongoing events, initiatives, resources, and thoughtful perks and benefits.
Compensation in British Columbia:
Depending on your skillset and experience, you can expect your base salary to be between CA$75,200 - $94,000 as well as incentive compensation and leading total rewards package
About SpotHero
SpotHero is a parking reservation service that allows drivers to find and book parking spots in advance. The company was founded in 2011 and is headquartered in Chicago, Illinois. SpotHero partners with parking garages and lots to offer discounted rates to its users. The company's mobile app allows users to search for parking spots, compare prices, and reserve a spot in advance. SpotHero has raised over $67 million in funding and has expanded to over 50 cities across the United States.
