5+ years of general liability claims adjusting experience
Active adjuster licenses in multiple states
Strong understanding of liability law and policy coverage interpretation
Proven track record managing complex and litigated claims
Excellent negotiation and communication skills
Demonstrated commitment to customer service
Proficiency with claims management software and Microsoft Office Suite
Responsibilities
Investigate and resolve general liability claims across multiple jurisdictions
Conduct coverage analysis and apply relevant policy terms
Interview claimants and gather supporting documentation
Partner with legal counsel on litigated claims
Negotiate settlements with claimants and attorneys
Ensure compliance with state-specific regulations
Maintain accurate documentation in the claims management system
Benefits
Multiple medical plans with 100% employer-covered dental and vision
401(k) retirement plan and employer-paid life insurance
Equity compensation eligibility
Training and internal career growth opportunities
Flexible time off policy
12 weeks of parental leave for caregivers
Onsite snacks and drinks for employees
Full Job Description
Title: Senior General Liability Claims Adjuster
Location: Austin, TX / Dallas, TX (Hybrid)
Reporting to: Director, TPA Claims
Start Date: December 14, 2026
About The Job:
We are seeking an Experienced General Liability Claims Adjuster who is licensed in multiple states to manage a diverse caseload of bodily injury and property damage claims. The ideal candidate has a solid background in liability investigation, coverage analysis, negotiation, and claims resolution, and is comfortable handling claims across varying state statutes and regulatory requirements. Above all, we're looking for someone who is committed to delivering excellent service and building trust with every claimant and policyholder they work with.
What You'll Do:
Investigate, evaluate, and resolve general liability claims (premises liability, products liability, personal injury, property damage, and related exposures) across multiple jurisdictions
Conduct thorough coverage analysis and apply relevant policy terms, conditions, and exclusions
Interview claimants, witnesses, and insureds; secure statements and gather supporting documentation
Partner with legal counsel, defense attorneys, and outside experts on litigated claims
Set and maintain appropriate case reserves in accordance with company guidelines and state regulations
Negotiate settlements directly with claimants, attorneys, and third-party representatives
Ensure compliance with state-specific unfair claims practices acts and licensing/regulatory requirements in all jurisdictions handled
Manage claim files from first notice of loss through resolution, including subrogation and recovery opportunities
Maintain accurate, timely documentation in the claims management system
Stay current on evolving state regulations, case law, and industry trends affecting liability claims handling
Deliver exceptional customer service to claimants, insureds, and business partners throughout the life of each claim - communicating with empathy, professionalism, and transparency at every touchpoint
Respond promptly to inquiries and proactively provide status updates to keep all parties informed and confident in the claims process
Must Haves:
Minimum 5+ years of general liability claims adjusting experience
Active adjuster licenses in multiple states (or ability to obtain reciprocal/designated home state licenses quickly); multi-state licensing strongly preferred or required depending on assigned territory
Strong understanding of liability law, tort principles, and policy coverage interpretation across jurisdictions
Proven track record of managing complex and/or litigated claims to resolution
Excellent negotiation, communication, and analytical skills
Demonstrated commitment to providing excellent service, with the ability to balance strong claims outcomes with a positive, empathetic experience for claimants and policyholders
Proficiency with claims management software and Microsoft Office Suite
Bachelor's degree preferred; equivalent industry experience considered in lieu of degree
Designations such as AIC, CPCU, or SCLA are preferred
Experience handling claims involving construction, retail, hospitality, or products liability exposures is preferred
Experience working with third-party administrators (TPAs) or self-insured programs is preferred
Bilingual candidates are a plus
Benefits and Perks
Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our Hippos with:
Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k)-retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
Equity -This position is eligible for equity compensation
Training and Career Growth - Training and internal career growth opportunities
Flexible Time Off - You know when and how you should recharge
Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers
Hippo Habitat - Snacks and drinks available for onsite employees
About Hippo Insurance
Hippo Insurance is a home insurance company that uses technology to provide a more streamlined and affordable insurance experience. The company's online platform allows customers to get a quote and purchase insurance in minutes, and its policies are underwritten by top-rated insurance carriers. Hippo Insurance also offers smart home devices to help prevent damage and reduce insurance costs. The company was founded in 2015 and is headquartered in San Jose, California.
