Senior Gateway Ops Engineer

Tencent

$110K — $207K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a computer-related field or higher.
  • Over three years of experience in large-scale system operation and maintenance.
  • Proficient in Linux/Unix operating systems and at least one programming language like Python or Shell.
  • Strong understanding of network, storage, and security architectures; Linux system optimization preferred.
  • Experience managing server clusters and familiarity with Internet product development or operations.
  • Logical thinker with the ability to analyze problems and enhance operational processes.
  • Ability to work under pressure with a strong sense of responsibility and teamwork.

Responsibilities

  • Oversee the full operational lifecycle of Tencent's Elastic IP and load balancing gateway platform.
  • Resolve user support tickets effectively and efficiently.
  • Deploy software updates and manage on-call rotations.
  • Handle critical incident management to ensure swift recovery and service continuity.
  • Maintain 24/7 security and reliability standards for the production environment.

Benefits

  • Sign-on payment eligibility and relocation package based on individual circumstances.
  • Access to restricted stock units contingent on company terms.
  • Comprehensive medical, dental, and vision insurance.
  • 401(k) plan participation with company matching.
  • Annual vacation of 15 to 25 days, depending on tenure.
  • Up to 13 holidays each year and 10 paid sick days.
Full Job Description
Business Unit

What the Role Entails

Own end-to-end operations of Tencent's overseas Elastic IP and load balancing gateway platform, covering user support ticket resolution, software deployment, on-call rotations, and critical incident management, while maintaining 24/7 security and reliability for the production environment.

  • Computer-related Bachelor degree or above, more than 3-year-experience in large-scale system operation and maintenance, familiar with operation and maintenance specifications;
  • Familiar with Linux/unix operating system, master in least one of python/shell programming languages;
  • Good knowledge of network, storage, security and computer architecture, experience in linux system tuning is preferred;
  • Have server cluster management experience, familiar with the basic structure of Internet products, and experience in Internet product development or operation and maintenance is preferred;
  • Clear thinking logic, able to quickly learn business logic, have good problem analysis and summary skills, and be good at proactively discovering and optimizing problems that appear in the work;
  • Strong sense of responsibility, good sense of service and teamwork, strong ability to withstand pressure.

Location State(s)

US-California-Palo Alto

The expected base pay range for this position in the location(s) listed above is $110,000.00 to $207,200.00 per year. Actual pay may vary depending on job-related knowledge, skills, and experience. Employees hired for this position may be eligible for a sign on payment, relocation package, and restricted stock units, which will be evaluated on a case-by-case basis. Subject to the terms and conditions of the plans in effect, hired applicants are also eligible for medical, dental, vision, life and disability benefits, and participation in the Companys 401(k) plan. The Employee is also eligible for up to 15 to 25 days of vacation per year (depending on the employees tenure), up to 13 days of holidays throughout the calendar year, and up to 10 days of paid sick leave per year. Your benefits may be adjusted to reflect your location, employment status, duration of employment with the company, and position level. Benefits may also be pro-rated for those who start working during the calendar year.

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