The RoleWe're looking for a
Technical Support Engineer to be the technical front line for Corridor's customers - troubleshooting issues, digging into code and CI/CD workflows, and making sure engineering and security teams get fast, expert answers so they can keep shipping secure software with confidence.
You'll work hands-on with customers' GitHub repositories, CI/CD pipelines, and Corridor's product to diagnose and resolve technical issues, manage support requests end-to-end in Pylon, and partner closely with Engineering and Product to fix root causes and improve the product for everyone.
What You'll Do- Respond to customer inquiries via Pylon, email, and Slack, and own tickets through to resolution
- Investigate, reproduce, and resolve technical issues across customers' GitHub repositories, CI/CD pipelines, and integrations with Corridor
- Dig into logs, code, and configurations to pinpoint root causes, partnering closely with Engineering on complex or novel issues
- Guide customers through onboarding, implementation, and troubleshooting so they realize value from Corridor quickly
- Track trends in support volume and recurring issues, and advocate for fixes and improvements in product planning
- Build and maintain documentation, FAQs, and internal tooling to make support faster and more scalable as we grow
- Partner with Customer Success, Sales, and Product to ensure a seamless, end-to-end customer experience
Who You Are- You're a curious, technical problem-solver who enjoys getting into the weeds with customers and code to find the real fix.
- You're comfortable reading code, working in GitHub repos, and reasoning about CI/CD and modern developer workflows
- You have a customer-first mindset and take ownership of issues until they're truly resolved
- You communicate clearly with both technical and non-technical stakeholders, in writing and in conversation
- You're organized and can triage and prioritize across multiple open issues at once
- You're energized by a fast-moving, early-stage environment and enjoy building process as you go
Qualifications- 2-5+ years in a technical support, solutions engineering, or technical account management role, ideally in cybersecurity, developer tools, infrastructure, or AI
- Hands-on experience with GitHub (or similar version control systems) and CI/CD pipelines
- Experience with a support/ticketing platform such as Pylon (or similar tools like Zendesk or Salesforce)
- Basic scripting or coding ability, and comfort exploring a codebase to isolate an issue
- Strong written and verbal communication skills
- Comfortable working in an early-stage, fast-moving environment
We're looking for someone open to working in a hybrid environment; 3 days per week in our South Beach, San Francisco office (Mon, Wed, Fri).
