Senior Federal Travel Systems Analyst (GO.gov Implementation & Support)US Federal Solutions (USFS)Client: Export-Import Bank of the United States (EXIM)
Position OverviewUS Federal Solutions is seeking a highly motivated, detail-oriented, and experienced
Senior Federal Travel Systems Analyst to support the Export-Import Bank of the United States (EXIM) in the implementation, administration, and ongoing operational support of its GO.gov federal travel management system.
This position offers an opportunity to play a key role in modernizing federal travel operations, improving system functionality, and supporting a successful transition from Concur to GO.gov.
The ideal candidate will bring a strong understanding of federal travel regulations, travel management systems, business process improvement, system implementation, and technical troubleshooting. This individual will serve as a critical liaison between EXIM personnel, the General Services Administration (GSA), IBM, and internal financial management and information technology stakeholders.
Successful candidates will possess a combination of functional federal travel expertise, technical systems knowledge, project coordination experience, and exceptional customer service skills.
Key ResponsibilitiesFederal Travel Systems Administration and Operational Support- Serve as a primary point of contact for GO.gov travel system support, assisting federal employees, approving officials, and administrative personnel with travel authorizations, vouchers, system access, and approval workflows.
- Troubleshoot and resolve issues involving travel orders, reimbursement vouchers, user profiles, routing configurations, and system functionality.
- Provide first-level functional and technical support, identifying and resolving system issues before escalation to GSA, IBM, or the GO.gov help desk.
- Administer user profiles, role assignments, delegated approvals, and approval hierarchies to support agency travel operations.
- Review and maintain travel system configurations to ensure accurate workflow routing and alignment with agency policies and internal controls.
- Assist with user profile imports, configuration workbooks, and data validation activities across test and production environments.
- Support travel approval governance by validating approvers, reviewing approval chains, and monitoring delegated administration procedures.
System Implementation, Configuration, and Testing- Support the implementation, configuration, testing, and continuous improvement of the GO.gov federal travel management platform.
- Coordinate with GSA, IBM, and EXIM stakeholders to identify implementation challenges, resolve technical issues, and track system milestones.
- Participate in System Integration Testing (SIT) and User Acceptance Testing (UAT), including the development of test plans, test scenarios, and acceptance criteria.
- Execute functional testing, document results, identify defects, and verify corrective actions before production deployment.
- Assist with the design, configuration, and deployment of travel approval workflows, including executive-level and financial approval routing.
- Maintain system configuration documentation and support the validation of updates, enhancements, and production changes.
- Coordinate integration requirements and testing activities between GO.gov and EXIM's financial management systems in collaboration with the Office of the Chief Information Officer (OCIO) and Office of the Chief Financial Officer (OCFO).
Technical Troubleshooting and Issue Resolution- Investigate and document travel system defects, configuration issues, transaction errors, and workflow failures.
- Create, monitor, and manage service desk tickets, ensuring timely resolution of reported issues.
- Coordinate with GSA, IBM, and internal technical teams to troubleshoot complex system problems and identify appropriate corrective actions.
- Utilize JIRA and other issue-tracking tools to document defects, monitor remediation activities, and communicate resolution status.
- Maintain issue logs, escalation records, and remediation trackers to support accountability and visibility into system performance.
- Identify recurring issues and recommend improvements to system processes, configurations, and user support procedures.
Project Coordination and Stakeholder Engagement- Support GO.gov implementation activities through milestone tracking, status reporting, risk identification, and coordination with government and contractor stakeholders.
- Facilitate implementation support meetings and issue-resolution discussions involving EXIM, GSA, IBM, and other stakeholders.
- Prepare executive-level briefings, project status updates, issue summaries, and implementation progress reports.
- Track outstanding actions, system defects, dependencies, and corrective measures to ensure timely completion of project objectives.
- Communicate technical and operational issues clearly to both technical personnel and nontechnical stakeholders.
Training, Documentation, and Change Management- Develop and deliver training programs to help EXIM employees effectively use GO.gov for federal travel authorizations, vouchers, and approval activities.
- Create and maintain standard operating procedures (SOPs), user guides, quick-reference materials, and system documentation.
- Conduct agency-wide training sessions, workshops, and office hours to address user questions and improve system adoption.
- Provide individualized guidance to travelers, travel preparers, approving officials, and administrative personnel.
- Identify training gaps and recommend improvements to strengthen user proficiency and reduce recurring system errors.
Concur Transition and Records Management- Support EXIM's transition from its legacy Concur travel management environment to GO.gov.
- Assist with the coordination, validation, and preservation of historical travel records and supporting documentation.
- Help identify and resolve operational challenges associated with the transition between travel management platforms.
- Collaborate with agency stakeholders to promote continuity of travel operations, accurate recordkeeping, and effective knowledge transfer.
Ideal CandidateThe ideal candidate is a resourceful federal travel systems professional who combines hands-on technical experience with a strong customer service mindset. This individual understands how federal travel operations work, can independently troubleshoot complex system issues, and is comfortable collaborating with federal employees, agency leadership, and external technology providers.
We are particularly interested in candidates who have supported a federal travel system implementation or migration and can contribute immediately to system testing, configuration, issue resolution, and end-user training.
This position requires someone who can go beyond processing travel requests to improve the systems, workflows, and processes that support agency-wide travel operations.
RequirementsRequired Qualifications- Bachelor's degree in Business Administration, Information Systems, Finance, Accounting, Project Management, or a related discipline, or equivalent relevant professional experience.
- Minimum of 5 years of progressively responsible experience supporting federal travel operations, travel management systems, business systems analysis, or related federal program operations.
- Demonstrated experience working with federal travel management platforms such as GO.gov, Concur, E2 Solutions, or comparable government travel systems.
- Strong understanding of federal travel authorization, voucher processing, approval routing, reimbursement procedures, and travel management workflows.
- Working knowledge of the Federal Travel Regulation (FTR) and applicable federal travel policies and procedures.
- Experience supporting software implementation, system configuration, functional testing, or operational troubleshooting.
- Experience participating in System Integration Testing (SIT), User Acceptance Testing (UAT), or similar system validation activities.
- Ability to analyze complex system issues, identify root causes, document findings, and coordinate resolutions with technical support teams.
- Experience developing SOPs, training materials, process documentation, or user support guides.
- Strong proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
- Excellent written and verbal communication skills, including the ability to interact effectively with federal leadership, technical personnel, and end users.
- Strong organizational skills with the ability to manage multiple priorities, track outstanding issues, and meet established deadlines.
- Ability to work independently while collaborating with cross-functional teams in a fast-paced federal government environment.
Preferred Qualifications- Direct experience implementing, administering, configuring, or supporting the GO.gov federal travel management system.
- Experience supporting a federal agency's transition from Concur or another legacy travel platform to GO.gov.
- Hands-on experience designing or configuring travel approval workflows, delegated approval structures, and user role assignments.
- Familiarity with GSA travel services and coordination with government travel system service providers.
- Experience using JIRA, ServiceNow, or comparable ticketing and defect management platforms.
- Experience coordinating financial system integrations, data exchanges, or system interface testing.
- Experience supporting federal financial management offices, including OCFO or OCIO organizations.
- Familiarity with project management methodologies, implementation milestone tracking, risk management, and executive status reporting.
- Experience developing and delivering instructor-led or virtual training for federal employees.
- Federal consulting experience supporting financial management, administrative modernization, or enterprise business systems.
- Project Management Professional (PMP), Certified Associate in Project Management (CAPM), or relevant business analysis or information technology certifications.
Benefits- Employer-provided paid Medical / Dental / Vision insurance.
- Employer matching 401K plan.
- PTO
- 11 Federal Holidays
- Additionally voluntary benefits to include Short / Long Term Disability, Term Life, and AD&D Insurance.
