Job Description Summary:
Job Summary
The Sr. Facilities Manager is the accountable owner of the reactive and program repair and maintenance (R&M) vendor network that supports Option Care Health’s non-cleanroom facilities portfolio. This role runs the day-to-day performance of reactive service vendors and recurring program vendors, owns the maintenance and repair (R&M) program budget, leads emergency management and escalation, and builds and maintains the scopes of work for recurring programs.
The role is highly analytical and system-driven. The Sr. Manager uses the CMMS as the system of record for work orders, vendor performance, and spend, and translates that data into vendor decisions, scope refinements, cost controls, and clear reporting to Facilities leadership. The Sr. Manager partners closely with Operations, Patient Care leadership, Finance, Procurement, Construction & Design, Real Estate, Facilities Controlled Environments, and external vendors to keep sites safe, compliant, and operating.
Job Description:
Job Responsibilities (listed in order of importance and/or time spent)
- Own the reactive and program R&M vendor model, including vendor selection, onboarding, performance management, escalation, and exit decisions across all trades.
- Manage reactive service delivery: ensure work orders are dispatched, prioritized, completed, and closed within defined service levels, with clear ownership, aging control, and escalation paths.
- Manage recurring program vendors (e.g., HVAC, refrigeration, generators, fire/life safety, pest control, janitorial, and exterior/snow/landscaping), ensuring services are delivered on schedule, to scope, and with documented proof of service.
- Build, write, and maintain scopes of work for recurring programs, defining service frequencies, specifications by location type, and measurable performance standards; eliminate subjective or open-ended language and lead periodic scope reviews and re-bids.
- Serve as the financial owner of the R&M program: develop and manage the annual budget, forecast and track spend by trade, location, and vendor, review and approve invoices, manage accruals with Facilities Analyst, AP, & Finance, and drive cost-avoidance and savings initiatives.
- Lead emergency management for the facilities portfolio, including severe weather preparedness, outage and flooding response, vendor mobilization, executive and site communication, and post-event recovery and reporting.
- Own CMMS discipline: ensure all work, assets, vendors, and costs are accurately captured and routed through the CMMS; define workflows, data standards, reporting, and dashboards; and partner on system configuration and continuous improvement.
- Analyze CMMS and financial data to identify trends, recurring failures, repeat-call locations, aging work orders, SLA performance, PM compliance, and spend variances; convert findings into corrective actions and recommendations.
- Establish vendor governance, including onboarding standards, insurance and compliance requirements, rate and pricing review, scorecards, and Quarterly Business Reviews (QBRs).
- Provide recurring operational and executive reporting on program performance, vendor performance, emergencies, spend versus budget, and risk.
- Serve as an escalation point for Operations and Patient Care leadership on facility issues that affect patient care or business continuity, ensuring timely communication and resolution.
- Develop standard operating procedures, checklists, and playbooks that standardize how work is requested, approved, executed, and closed out.
- Support capital planning by identifying end-of-life assets and recommending repair-versus-replace decisions based on asset history and cost data.
- Lead, coach, and develop facilities managers, coordinators and/or analysts supporting the program.
Supervisory Responsibilities
- This position has direct supervisory responsibilities, including hiring, performance management, and development of facilities managers, coordinators and/or analysts supporting the program.
Basic Education and/or Experience Requirements
- Bachelor’s degree in Facilities Management, Engineering, Construction Management, Business, or a related field preferred (or equivalent experience).
- 7+ years of progressive facilities management experience, including vendor management, CMMS administration, and budget ownership across a multi-site portfolio.
Basic Qualifications
- Demonstrated experience managing reactive and recurring R&M vendors across multiple trades and multi-site portfolios.
- Hands-on CMMS experience (work order, asset, vendor, and invoice management), including reporting and dashboard development.
- Strong analytical skills, including advanced Excel and the ability to turn work order and spend data into decisions.
- Proven financial accountability for a maintenance or R&M budget, including forecasting, invoice approval, and variance management.
- Experience leading emergency response and business continuity for multi-site facilities.
- Experience writing and managing scopes of work, service-level expectations, and contracts for recurring programs (e.g., janitorial, HVAC, pest control, fire/life safety, grounds/snow).
- Working knowledge of building systems (HVAC, electrical, plumbing, generators, fire/life safety) sufficient to validate vendor findings and proposals.
- Strong communication and influence skills with the ability to partner with operational, clinical, finance, and vendor stakeholders.
- Ability to operate at both strategic and tactical levels in a fast-paced, distributed environment.
Physical Demand Requirements
- Primarily office-based or remote work, with periodic site visits to buildings, mechanical spaces, and rooftops; may require ladder use and light tools.
Travel Requirements
- Ability to travel up to 25% for site visits, vendor meetings, and emergency response, including on short notice.
Preferred Qualifications & Interests (PQIs)
- CFM or equivalent facilities certification.
- Experience in healthcare, pharmacy, or other regulated multi-site environments.
- Experience with enterprise CMMS, and with vendor RFP and transition execution.
- Experience with building and executing on centralized programs.
- Experience with Power BI or similar analytics tools.
Due to state pay transparency laws, the full range for the position is below:
Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
Pay Range is $99,971.35-$166,611.42
Benefits:
-Medical, Dental, & Vision Insurance
-Paid Time off
-Bonding Time Off
-401K Retirement Savings Plan with Company Match
-HSA Company Match
-Flexible Spending Accounts
-Tuition Reimbursement
-myFlexPay
-Family Support
-Mental Health Services
-Company Paid Life Insurance
-Award/Recognition Programs
